At a Glance
- Tasks: Ensure smooth running of Heathrow Taxi Ranks and provide excellent customer service.
- Company: Join a proud team at Heathrow Airport with a focus on people.
- Benefits: Earn £14.80 per hour, enjoy training, pension, and employee discounts.
- Other info: Flexible shifts with a supportive atmosphere for personal development.
- Why this job: Be part of a dynamic environment with opportunities for growth and recognition.
- Qualifications: Excellent customer service skills and ability to work in a team.
The predicted salary is between 14.8 - 14.8 £ per hour.
Role: Taxi Rank Agent at Heathrow Airport. The shift pattern is 4 on, 4 off working days and nights.
Do you have excellent customer service skills? Do you want to work at Heathrow? Are you a team player? If you answered yes to these questions, then read on! You will join a team that takes pride in their Customer Service and most of all, you will join a company that values its people.
As a Taxi Rank Agent, you will ensure the smooth running of the Heathrow Taxi Ranks and contribute to a passionate and friendly team working in a fast-paced setting. You will have every chance to progress within a company that invests in its people. We celebrate individuality and reward employees who go beyond expectations.
Key duties:- Responsibility for the processing of passengers and establishing destinations.
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given).
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given).
- Using the Handheld Unit to confirm taxis should be on the ranks and correctly record LJ/FFS during peak demand.
- Liaise with Taxi Feeder Park via radio to confirm driver validity on ranks.
- Ensuring that there are sufficient taxis to always meet passenger demand.
- Dealing with passengers with oversize luggage requirements.
- Answering passenger and driver queries successfully despite language barriers.
- Responsibility for Badge and Licence checks on the rank.
- Reporting unattended packages/parcels.
- Completing any mandatory company training as required.
- Carrying out any reasonable request given to you by APCOA Management.
- Ability to work outdoors.
- Flexibility to work in all areas of Heathrow across the business.
- A willingness to work overtime should the need arise.
- Good command of the English language.
- Excellent Customer Service skills.
- Ability to use a two-way radio (Training will be given).
- Must be able to work as part of a team and also independently.
- Knowledge of Heathrow Airport plus local area would be an advantage.
- Greater London boundaries knowledge required (full training will be given).
- Driving licence is preferable but not necessary.
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills, someone who can work under pressure. If you can demonstrate good timekeeping and reliability and have a safety-first mindset, then please apply today. We'd love to hear from you.
What we’ll offer you:- 42 hours per week – 4 on/4 off including days, nights, weekends and bank holidays (shifts of 07:30‑19:30, 10:00‑22:00, 19:30‑07:30).
- £14.80 per hour.
- Training and development.
- Pension.
- Employee discount scheme.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Taxi Rank Agent - Heathrow Airport - £14.80 per hour, Full Time employer: APCOA PARKING UK
At APCOA, we pride ourselves on creating a supportive and inclusive work environment at Heathrow Airport, where our Taxi Rank Agents play a vital role in delivering exceptional customer service. With competitive pay, comprehensive training, and a commitment to employee development, we empower our team members to grow and succeed while enjoying the unique experience of working in one of the world's busiest airports. Join us to be part of a passionate team that values individuality and recognises hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Taxi Rank Agent - Heathrow Airport - £14.80 per hour, Full Time
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at APCOA PARKING UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like APCOA PARKING UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Taxi Rank Agent - Heathrow Airport - £14.80 per hour, Full Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to APCOA PARKING UK:Your cover letter is your chance to shine! Tell us why you want to work at APCOA PARKING UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at APCOA PARKING UK!
How to prepare for a job interview at APCOA PARKING UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
