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- Tasks: Patrol public areas, advise on parking, and enforce environmental laws.
- Company: Join APCOA, a leader in civil enforcement with a focus on community impact.
- Benefits: Up to 28 days leave, pension, uniform, and employee discounts.
- Why this job: Make a positive difference in your community while enjoying outdoor work.
- Qualifications: Customer service skills and a full clean driving licence preferred.
- Other info: Full training provided with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The role involves working outdoors as a Civil Enforcement Officer in Southport, with full-time hours of 40 per week. You will be responsible for patrolling public streets, car parks, green spaces, and public parks, advising the public on safe parking and issuing tickets for contraventions of the TMA 2004. Additionally, you will help maintain clean neighbourhoods by enforcing the Council's litter provision and Public Space Protection Order through issuing fixed penalty notices and reporting environmental issues.
Your responsibilities will include:
- Reducing traffic congestion, antisocial behaviour, and environmental crimes.
- Issuing tickets to vehicles parked in breach of the rules.
- Keeping a detailed log of violations and debriefing incidents during your shift.
- Enforcing local laws to protect the area from litter, dog fouling, and other breaches of the Environmental Act and Sefton’s Public Space Protection Order.
- Walking between 10-15 miles a day in all weathers.
You will need to deal with members of the public face to face, sometimes in challenging situations. The ability to work independently or as part of a team is essential. Reliability, self-motivation, and the capability to handle potentially argumentative situations are important traits for this role. Knowledge of environmental services is beneficial but not essential.
Requirements include:
- Ability to write short factual statements and detail evidence for potential prosecution.
- PC skills for using a handheld device daily.
- Over 18 years of age to apply.
- A full clean driving licence is useful but not essential.
- Basic English and Maths qualifications preferred or demonstrated from previous employment.
Full training, including conflict management, is provided, along with excellent career progression opportunities. Many current managers started as Enforcement Officers, making this a great place to kick-start your career. A full DBS will be applied for, and all applicants will be tested at interview for basic Maths and English.
Benefits include:
- Up to 28 days leave per annum (including bank holidays).
- Workplace pension.
- Full uniform provided.
- Access to learning and development.
- Employee discount scheme.
- Flexible shift patterns, including various hours throughout the week and working 3 out of 4 weekends.
Civil Enforcement Officer - Southport employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer - Southport
✨Tip Number 1
Get to know the company and its values before your interview. This shows you’re genuinely interested in the role and helps you connect your skills to what they’re looking for. Plus, it gives you some great talking points!
✨Tip Number 2
Practice your customer service skills! Since this role involves dealing with the public, think of scenarios where you might need to handle difficult situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress appropriately for the interview. Even though the job is outdoors, showing up smartly dressed demonstrates professionalism and respect for the opportunity. It’s all about making a good first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Civil Enforcement Officer - Southport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Civil Enforcement Officer role. Highlight your customer service skills and any relevant experience you have. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use short sentences and bullet points where possible. We appreciate straightforward communication, especially since you'll be dealing with the public in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer.
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the TMA 2004 and local environmental laws. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since you'll be dealing with the public, it's crucial to demonstrate your excellent customer service skills. Think of examples from past experiences where you've handled difficult situations or provided exceptional service. This will highlight your ability to remain calm and professional under pressure.
✨Prepare for Practical Scenarios
Expect situational questions during the interview. Prepare for scenarios where you might need to issue a ticket or handle an argumentative member of the public. Practising your responses can help you articulate your thought process and decision-making skills effectively.
✨Dress for the Job You Want
Even though this role involves working outdoors, it's important to present yourself well at the interview. Dress smartly and appropriately to convey professionalism. This shows that you take the opportunity seriously and are ready to represent the company positively.