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- Tasks: Lead a team of Civil Enforcement Officers ensuring parking regulations are followed.
- Company: Join APCOA, a leader in parking management dedicated to public safety and service excellence.
- Benefits: Enjoy a competitive salary, 20 days holiday, training opportunities, and a pension scheme.
- Why this job: Be part of a supportive culture with growth opportunities and impactful community work.
- Qualifications: Supervisory experience in customer service and a Full Clean UK Driving Licence required.
- Other info: Must be 18 or over to apply; we value diversity and inclusion in our workplace.
The predicted salary is between 27000 - 36000 £ per year.
The Role
- Ensure all known and agreed policies are followed setting a good example.
- You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- Ensure all Request for Actions are commenced and managed effectively.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Train all staff in aspects of their job and in Health and Safety.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To “cascade” information to all members of staff and maintain good communications throughout the contract.
- To prepare reports as required by contract management.
- Ensure overall client approval and attend training courses where required.
- To ensure contract standards and quality are maintained at all times.
- At least one year’s experience of working in a supervisory role, in a customer services industry.
- Experience with the traffic management act 2004 and other parking legislation (desirable)
- Aptitude to organise and motivate large numbers of contract staff
- Excellent personal skills with the competence to build and maintain positive working relationships.
- Excellent problem-solving skills and a can-do attitude.
- A Full Clean UK driving licence
- £31735.60per annum
- 42.5 hours per week
- 20 days holiday plus 8 Bank Holidays
- Training and Development
- Pension Scheme
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Senior Civil Enforcement Officer - Southwark employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Civil Enforcement Officer - Southwark
✨Tip Number 1
Familiarise yourself with the Traffic Management Act 2004 and other relevant parking legislation. Understanding these laws will not only help you in the role but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your supervisory experience by preparing examples of how you've successfully led a team in the past. Be ready to discuss specific challenges you faced and how you motivated your team to overcome them.
✨Tip Number 3
Showcase your organisational skills by discussing any systems or processes you've implemented in previous roles that improved efficiency or team performance. This will illustrate your ability to manage staff effectively.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of scenarios where you've had to resolve conflicts or issues within a team. Being able to articulate your approach will set you apart as a candidate who can handle the demands of this role.
We think you need these skills to ace Senior Civil Enforcement Officer - Southwark
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and any relevant skills related to customer service and traffic management. Use specific examples that demonstrate your ability to lead a team and manage operations effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your experience with parking regulations and your ability to motivate and organise staff, as these are key aspects of the job.
Highlight Relevant Experience: When detailing your work history, focus on roles where you had supervisory responsibilities or worked in customer service. Include any specific achievements that showcase your problem-solving skills and ability to maintain positive working relationships.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at APCOA PARKING UK
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles during the interview. Discuss specific examples of how you've led teams, managed conflicts, and motivated staff to achieve their goals.
✨Demonstrate Knowledge of Traffic Management
Familiarise yourself with the Traffic Management Act 2004 and other relevant parking legislation. Be prepared to discuss how this knowledge can help you enforce regulations effectively in your role.
✨Emphasise Problem-Solving Skills
Prepare to share examples of challenges you've faced in previous roles and how you resolved them. This will showcase your ability to think on your feet and maintain a positive attitude under pressure.
✨Communicate Your Organisational Skills
Since the role requires managing a team and ensuring service levels are met, be ready to discuss your organisational strategies. Explain how you prioritise tasks and ensure effective communication within your team.
