Operational Support Manager

The Role

Operational Support Manager

Southwark – up to £43,174 per annum*

We are looking for a dynamic and community-driven manager to join our team in Southwark. In this role, you will work closely with the Management team to meet operational requirements, KPIs, and service level agreements, ensuring quality standards and contractual obligations are maintained. You’ll place a strong focus on building relationships within the community and address environmental infractions and parking violations to help maintain the integrity and harmony of the neighbourhood.

So, do you want to help local people and businesses thrive in their community by establishing a safer neighbourhood? Do you want to work in a diverse team, where you are truly valued?

Key Responsibilities:

1. Support the Assistant Contract Manager in overseeing the smooth delivery of the contract, taking responsibility for operational duties.
2. Monitor budgets, payroll, and supplies to ensure effective cost control.
3. Foster relationships with local stakeholders including Residents Associations, Councillors, Police, and Business Owners to ensure a thriving and safe environment for all.
4. Manage a team of Supervisors, providing coaching, training, and performance monitoring to ensure high-quality service delivery.
5. Ensure effective deployment of colleagues throughout the contract to guarantee contractual requirements are met.
6. Identify and assist in the development of new business within the contract.

Who is the right candidate?

To succeed, you’ll need to have a proven track record of successful team leadership; we are looking for candidates who will encourage passion and performance from their team.

1. Min of 3 years strong leadership and people management experience within diverse teams.
2. Commercial acumen with the ability to present to Management.
3. Proficient in MS Office with experience in data collection and analysis.
4. Experience in managing KPIs and preparing reports.
5. Excellent communication and interpersonal skills with a problem-solving mindset.
6. Ability to prioritise and manage multiple tasks effectively.
7. Full, clean driving licence.

Why join us?

At APCOA your expertise is valued, and we can recognise your dedication with a package that reflects your skills and contributions.

1. Competitive Salary: Up to £43,174* (£39,178 basic + performance bonus potential of £3,996)
2. Hours: 42 hours per week – 5/7 days including evenings and weekends (1 in 3 weekends)
3. Annual Leave: 33 Days per annum (25+8 BH).
4. Training and Development: Ongoing training opportunities, ensuring you stay ahead in your field.
5. Pension Scheme: Comprehensive pension scheme, providing financial security as you embark on your career journey.
6. Employee Discount Scheme: Enjoy exclusive discounts as our way of saying thank you for your hard work and dedication.

So, if you’re ready to make an impact in Southwark by ensuring the local community thrives and businesses succeed without disruption, we want to hear from you! “Apply now” and join a team dedicated to delivering excellence.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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