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- Tasks: Support operations at Heathrow, ensuring excellent customer service and maintaining equipment.
- Company: Join a dynamic team at a leading airport with a focus on growth and recognition.
- Benefits: Earn £14.80 per hour with opportunities for overtime and career progression.
- Why this job: Be part of a friendly team that values individuality and rewards hard work.
- Qualifications: Customer service skills, UK driving licence, and a team player attitude.
- Other info: Flexible shifts available, with training provided for all necessary skills.
The predicted salary is between 28000 - 42000 £ per year.
Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving License? If you answered yes to these questions, then read on!
As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast‑paced setting. You will be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate. Could you bring your spark to our Team?
Main duties include:
- To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment.
- To ensure that patrols are carried out at all times in accordance with the sites KPI’s.
- To complete report sheets or any other log sheets, in full and as instructed.
- To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
- To maintain a standard of deportment and behavior that will always represent the company in the best possible manner.
- To work at the reception desk dealing with customer payments, pre‑bookings and using credit card machines and cash handling.
- To ensure a consistently high level of customer care.
- To assist with the cleaning of the car park including litter picking and cleaning of all public areas.
- To carry out Enforcement within the Car Parks.
- To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.
What you’ll bring:
- Flexibility to work in all areas of Heathrow across the business.
- Willingness to work overtime should the need arise.
- Good command of the English language.
- Excellent Customer Service skills.
- Ability to use a two‑way radio – (Training will be given).
- Must be able to work as part of a team and also lone working.
- Knowledge of Heathrow Airport plus local area would be an advantage.
- A valid UK Driving licence.
So, could you be our Ideal Candidate? Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time‑keeping and reliability and also have a safety‑first mindset, then please apply today. We’d love to hear from you!
Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 Per Hour employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 Per Hour
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and presentable. First impressions matter, so put in the effort to dress appropriately for the role you’re applying for. It shows you care about the opportunity!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 Per Hour
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention how your skills align with the role of Operational Support Agent and why you’re excited about working with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Operational Support Agent. Familiarise yourself with tasks like maintaining payment machines and ensuring high customer service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about situations where you resolved issues or made someone's day better. This will demonstrate your ability to provide outstanding service.
✨Demonstrate Team Spirit
Being a team player is crucial for this position. During the interview, share instances where you successfully collaborated with others. Highlight how you contribute to a positive team environment and how you handle working under pressure, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the company culture, opportunities for progression, or specifics about the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.