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For Companies At a Glance
- Tasks: Support customers and maintain equipment in a fast-paced environment.
- Company: Join a friendly team at a leading company that values individuality.
- Benefits: Earn £14.10 per hour with opportunities for growth and recognition.
- Why this job: Be part of a dynamic team that celebrates your contributions and offers career progression.
- Qualifications: Must have excellent customer service skills and a valid UK Driving Licence.
- Other info: Flexible shifts available, including days and nights, across Heathrow.
The predicted salary is between 29000 - 41000 £ per year.
The Role
Operational Support Agent – Full Time – Days and Nights – 7am until 7pm – £14.10 Per Hour
Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving License?
If you answered yes to these questions, then read on!
As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
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Could you bring your spark to our Team? Here\’s what you need to know before applying: Main duties include – To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment – To ensure that patrols are carried out at all times in accordance with the sites KPI’s – To complete report sheets or any other log sheets, in full and as instructed – To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities. – To maintain a standard of deportment and behavior that will always represent the company in the best possible manner – To work at the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling. – To ensure a consistently high level of customer care – To assist with the cleaning of the car park including litter picking and cleaning of all public areas. – To carryout Enforcement within the Car Parks – To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations. What you\’ll bring: – Flexibility to work in all areas of Heathrow across the business. – Willingness to work overtime should the need arise. – Good command of the English language. – Excellent Customer Service skills. – Ability to use a two-way radio – (Training will be given). – Must be able to work as part of a team and also lone working. – Knowledge of Heathrow Airport plus local area would be an advantage. – A valid UK Driving licence. So, could you be our Ideal Candidate? Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We\’d love to hear from you! |
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Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.10 Per Hour employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.10 Per Hour
✨Tip Number 1
Familiarise yourself with the layout of Heathrow Airport and its facilities. Knowing the area well can give you an edge during interviews, as it shows your commitment and understanding of the environment you'll be working in.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as an Operational Support Agent. Being able to demonstrate your ability to handle difficult situations with a positive attitude will impress potential employers.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in past roles. This is crucial for a position that requires both team play and independent work.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work overtime. Employers value candidates who are adaptable and willing to go the extra mile, especially in a fast-paced environment like Heathrow.
We think you need these skills to ace Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.10 Per Hour
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions or resolved issues.
Showcase Teamwork and Communication: Since the role requires being a team player, include instances where you collaborated with others. Mention any relevant communication skills that demonstrate your ability to work well in a team environment.
Mention Relevant Qualifications: If you have a valid UK Driving License, be sure to mention it prominently in your application. Also, highlight any training or experience related to maintenance or customer service that aligns with the job description.
Express Your Passion for the Role: In your cover letter, convey your enthusiasm for the position and the company. Explain why you want to work as an Operational Support Agent and how you can contribute to their team.
How to prepare for a job interview at APCOA PARKING UK
✨Showcase Your Customer Service Skills
As an Operational Support Agent, excellent customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Teamwork
This role requires a strong team player. Be ready to discuss experiences where you collaborated effectively with others, highlighting your communication skills and ability to support your colleagues.
✨Familiarise Yourself with the Role
Understand the main duties of the position, such as maintenance of equipment and customer interactions. Research common challenges faced in similar roles and think about how you would address them.
✨Highlight Your Flexibility
The job requires flexibility in working hours and locations. Be prepared to discuss your availability and willingness to adapt to the needs of the business, including working overtime if necessary.