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- Tasks: Provide top-notch customer service via phone and email in a fast-paced environment.
- Company: Join a friendly team at APCOA in Wigan, dedicated to excellent service.
- Benefits: Enjoy a competitive salary, full uniform, training, and employee discounts.
- Other info: Flexible 4 on 4 off shifts with great career development opportunities.
- Why this job: Perfect for those who thrive under pressure and love helping others.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27133 - 27133 £ per year.
Location: Wigan
Hours: 40 hours; 4 on 4 off
Salary: £27,133.34 per annum
Shift Pattern: Working 4 days out of 7 – Inclusive of weekends. 4 x 12 hour shifts, 4 days off and this will repeat. (Will not be 4 set days) Working hours between 8PM - 8AM. 1x Hour and 2x 20 minute breaks. 8 Week Rota Basis.
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people. We are looking for an excellent team player with great communication skills who thrives under pressure and has the aptitude to multi-task.
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided).
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
What will you bring?
- Customer service experience.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi-task and maintain organisation.
- Self-motivated with a pro-active nature.
- Positive behaviours with colleagues and customers.
- Knowledge of Excel.
What is on offer to you?
- 4 on 4 off shift work (20:00 - 08:00).
- Full uniform.
- Training and development.
- Company Pension.
- Employee Discount Scheme.
- Free parking.
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.
Night Customer Service Advisor employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Customer Service Advisor
✨Tip Number 1
Get to know the company! Research APCOA and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your capability to thrive in a fast-paced environment like the one at APCOA.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and built relationships with customers in the past. Use specific examples to demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences. Avoid fluff – we want to know what makes you a great fit!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention the specific skills and qualities we’re looking for, like being organised and able to multi-task. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you’ve handled difficult situations or gone above and beyond for a customer. This will show that you’re not just talking the talk but can walk the walk too!
✨Show Off Your Communication Skills
Since this role involves answering enquiries via phone and email, practice clear and concise communication. You might even want to do a mock interview with a friend where you answer common customer service questions. This will help you feel more confident and articulate during the actual interview.
✨Get Familiar with the Shift Pattern
Understand the 4 on 4 off shift pattern and be prepared to discuss how you’ll manage your time and energy during those long shifts. Showing that you’re organised and can handle the demands of night shifts will impress the interviewers.
✨Demonstrate Your Team Spirit
This role is all about being a great team player. Think of examples where you’ve worked well in a team, especially under pressure. Highlighting your ability to collaborate and support colleagues will resonate well with the hiring team.