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- Tasks: Monitor car parks, conduct patrols, and provide top-notch customer service.
- Company: Join APCOA Parking, a leader in parking management at Heathrow Airport.
- Benefits: Enjoy a competitive salary of £15.64 per hour and flexible 4 on, 4 off shifts.
- Why this job: Be part of a supportive team with opportunities for growth and development.
- Qualifications: Must have a full UK driving license and experience in customer service.
- Other info: Full training provided for basic maintenance tasks; inclusive workplace culture.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a full UK driving license? Are you a team player? Would you say you have excellent customer service skills?
If you answered yes, then keep reading, this may be the role for you!
APCOA Parking are currently looking for mobile support officers at Heathrow airport to monitor and maintain our car parks as well as provide outstanding customer service to all users.
Reporting to the Service Delivery Manager, you will be responsible for conducting patrols of the car park, any basic repairs (don’t worry, full training will be given!) and completing any relevant logs or reports.
In more detail, you will be:
- Carry out patrols in line with site regulations.
- Complete reports or logs as instructed.
- Ensure a high level of customer care.
- Ensure the car parks are clean and free from litter.
- Complete basic 1st and 2nd line maintenance of equipment.
- Comply with all transport regulations, company procedures, health and safety and Heathrow airport regulations.
- Any other duties in line with your role and grade.
What you’ll bring to the role:
- Experience within a customer service role.
- Full UK driving license.
- A proactive attitude.
- Team player.
Please note the shifts are 7am – 7pm and 7pm – 7am. You will do 4 on, 4 off on a rota basis. Please ensure you are willing and able to do these shifts before applying.
If this sounds like you, then click “apply” now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Mobile Support Officer - Heathrow – Full-time – 4 on, 4 off days and nights - £15.64 per hour employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Support Officer - Heathrow – Full-time – 4 on, 4 off days and nights - £15.64 per hour
✨Tip Number 1
Familiarise yourself with the specific duties of a Mobile Support Officer at Heathrow. Understanding the role's requirements, such as conducting patrols and maintaining customer service standards, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations or networking opportunities. Since this role heavily relies on excellent customer interaction, sharing relevant anecdotes can make you stand out to potential employers.
✨Tip Number 3
Be prepared to discuss your availability for the 4 on, 4 off shift pattern. Showing that you are flexible and willing to commit to these hours can significantly increase your chances of landing the job.
✨Tip Number 4
If possible, visit Heathrow Airport and observe the car parks and operations. This hands-on understanding can provide you with insights to discuss during interviews, showcasing your genuine interest in the position.
We think you need these skills to ace Mobile Support Officer - Heathrow – Full-time – 4 on, 4 off days and nights - £15.64 per hour
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Mobile Support Officer position. Highlight key skills such as customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service roles. Emphasise any previous work that involved teamwork or proactive problem-solving, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you would be a great fit. Mention your full UK driving license and your willingness to work the specified shifts.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which is important for customer-facing roles.
How to prepare for a job interview at APCOA PARKING UK
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Teamwork
As a Mobile Support Officer, you'll need to work well with others. Discuss your experience working in teams, focusing on how you contribute to group success and support your colleagues.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Mobile Support Officer at Heathrow. Understanding the job's requirements will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Shift Work Questions
Since the role involves 4 on, 4 off shifts, be ready to discuss your availability and willingness to work these hours. It’s important to convey that you are flexible and can adapt to the shift patterns required.