At a Glance
- Tasks: Support the Contract Team with administration and customer service tasks.
- Company: Join a friendly team at APCOA in Manchester.
- Benefits: Competitive pay, supportive atmosphere, and training opportunities.
- Other info: Dynamic work environment with a focus on fairness and growth.
- Why this job: Be part of exciting projects and make a real difference.
- Qualifications: Customer service experience and strong organisational skills.
The predicted salary is between 27456 - 27456 £ per year.
40 Hours per week, Monday – Friday, £13.20 per hour. An opportunity has arisen for a contract support team member to join our friendly team. Reporting to the Contract Support Manager, you will be responsible for day‑to‑day administration of the Network Rail contract, ensuring all deadlines are met. This role is working Monday – Friday based in our Manchester office.
What you’ll do:
- Provide administrative support to the Contract Team, ensuring that accurate records are kept.
- Log and report all parking faults directly with equipment maintainers, chase up outstanding jobs/engineers, monitor attendance times for KPI’s and create and maintain an accurate tracking database.
- Provide a customer‑focused service to the customer/client.
- Answer questions and provide information to the customer, the client and the public.
- Maintain Taxi Parking Portal records, process applications and permit production.
- Maintain Staff Parking Portal data, ensuring compliance with DfT process.
- Provide management information/reports to the Contract Team as and when necessary.
What you’ll bring:
- Customer service experience.
- Personal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi‑task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Self‑motivated with a pro‑active nature.
- Punctual, reliable and detail‑oriented.
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
Contract Support Team Member – Manchester - 12 Months Fixed Term Contract employer: APCOA PARKING UK
APCOA is an excellent employer, offering a supportive and inclusive work environment in Manchester where teamwork and collaboration are at the heart of our operations. Employees benefit from comprehensive training opportunities that promote personal and professional growth, alongside a culture that celebrates achievements and encourages proactive contributions. Join us for a rewarding career where your efforts directly impact our success and the satisfaction of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Team Member – Manchester - 12 Months Fixed Term Contract
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at APCOA. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for your interview by researching the company and the role. Understand what they value in a Contract Support Team Member and think of examples from your experience that showcase your customer service skills and attention to detail.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team.
We think you need these skills to ace Contract Support Team Member – Manchester - 12 Months Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills match the role of Contract Support Team Member, so don’t hold back on showcasing your customer service experience and organisational skills!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Use bullet points where possible to make your achievements stand out!
Show Your Personality:We’re a friendly team at StudySmarter, so let your personality shine through in your application. Share a bit about yourself and why you’re excited about this role – we love seeing genuine enthusiasm!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Team Member. Familiarise yourself with the day-to-day tasks mentioned in the job description, like managing records and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role requires a strong focus on customer service, be prepared to share examples from your past experiences. Think of specific situations where you successfully resolved issues or built positive relationships with clients. This will demonstrate your ability to provide the customer-focused service they’re looking for.
✨Demonstrate Your Organisational Skills
The job involves multitasking and keeping accurate records, so be ready to discuss how you manage your time and stay organised. You could mention tools or methods you use to prioritise tasks and ensure deadlines are met. This will highlight your competence and reliability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
