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- Tasks: Lead and motivate a team to ensure smooth airport operations.
- Company: Join APCOA at Luton Airport, a dynamic and inclusive workplace.
- Benefits: Competitive salary, flexible shifts, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Team management experience and strong customer service skills required.
- Other info: Enjoy a supportive culture that values diversity and personal development.
The predicted salary is between 30000 - 38000 £ per year.
Are you an experienced supervisor? Do you have experience motivating and managing a team? Do you have a full UK driving licence? If you answered yes to these questions, then read on!
An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Supervisor. This role is vital to support the day-to-day operations within the Airport. You will be responsible for assisting the SMD with managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.
Please note the working shift pattern for this role is 4 shifts on then 4 off – 2 days shifts then 2 night shifts.
What you’ll do:
- To monitor and manage the day-to-day operations, consisting of car parks, Priority parking and the bussing operation, along with the SDM on shift, taking the lead in their absence.
- To plan and allocate staff across the entire operation ensuring resources are deployed to the areas of most need during the working day.
- To be first point of contact for any customer issues that arise on site.
- To maintain strong communications and consult daily with the Operations Manager, Service Delivery Manager & Transport Supervisor/Manager, seeking assistance and agreeing on actions to resolve outstanding issues.
- To maintain a standard of attitude and behaviour that will always represent the company in the best possible light.
- To comply with company policy and procedures, health and safety law and other relevant legislation.
- To organise, manage, and motivate the team on shift across the APCOA operation.
- To carry out the cash collection, processing, and associated tasks on site.
- To be the primary contact for all clients and suppliers in the absence of the SDM and take on any responsibilities of the SDM.
What you’ll bring:
- Recent team management experience.
- Extensive customer service experience.
- Excellent written and verbal communication skills.
- Excellent working knowledge of MS Office.
- Ability to motivate and manage a team.
Does this sound like you? Click “apply” now and one of our team will be in touch soon! We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Service Delivery Supervisor - Luton Airport –Full Time - 4 on 4 off, 2 days & 2 nights - £34,480.20 employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Supervisor - Luton Airport –Full Time - 4 on 4 off, 2 days & 2 nights - £34,480.20
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Luton Airport or in similar roles. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching APCOA and their operations at Luton Airport. Knowing their values and recent projects will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to team management and customer service. We all know how important these skills are for the Service Delivery Supervisor role, so be ready to share your experiences and successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the APCOA team at Luton Airport.
We think you need these skills to ace Service Delivery Supervisor - Luton Airport –Full Time - 4 on 4 off, 2 days & 2 nights - £34,480.20
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your recent team management experience in your application. We want to see how you've motivated and managed teams in the past, so don’t hold back!
Tailor Your Application: Read through the job description carefully and tailor your application to match. Use similar language and keywords that we’ve used to show us you’re a great fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure your communication skills shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Delivery Supervisor. Familiarise yourself with the day-to-day operations at Luton Airport, including car parks and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated a team in the past. Think about specific situations where you resolved conflicts or improved team performance. This will highlight your ability to lead effectively, which is crucial for this role.
✨Brush Up on Communication
Since excellent communication skills are key for this job, practice articulating your thoughts clearly. You might be asked how you would handle customer issues or communicate with your team, so be ready to provide clear, concise answers that reflect your experience.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you would handle unexpected challenges during your shift. Think of scenarios related to operations management and customer service, and outline your approach to resolving these issues. This will show that you can think on your feet and maintain smooth operations.
