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- Tasks: Lead and motivate a team to ensure smooth airport operations.
- Company: Join APCOA, a leader in airport management with a supportive culture.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact at Luton Airport while developing your leadership skills.
- Qualifications: Proven team management and customer service experience required.
- Other info: Embrace a fair workplace that values diversity and growth.
The predicted salary is between 24300 - 33800 £ per year.
Overview
The role is vital to support the day-to-day operations of Priority Parking within the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.
Responsibilities
- Agree on a weekly/daily basis with the Operations Manager a plan of action to ensure resources are deployed to the areas of most need during the working weeks.
- Ensure that the Priority Parking and Mobile Enforcement teams are effectively always running the operation.
- Ensure briefings are being maintained at the start of each shift in Priority Parking.
- Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard.
- Monitor and report the SLA performance of the service provided by APCOA.
- Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported through the correct systems, with any actions followed up.
- Ensure Priority Parking services are performed to the agreed Standard Operating Procedures, and the movements per hour are being achieved, whilst ensuring sufficient capacity is available.
- Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines.
- Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development.
- Responsible for maintaining records, mentoring and on-job training and identifying external training requirements.
- Ensure all timesheets are accurate and forwarded to the operations/Contract Manager in agreed format and timescale.
What you’ll bring
- Recent and extensive team management experience.
- Extensive customer service experience.
- Experience with people management, payroll, and absence monitoring.
- Excellent written and verbal communication skills.
- Excellent working knowledge of MS Office.
- Ability to motivate and manage a team.
- Previous operational or management experience is required for this role.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Service Delivery Manager - Luton Airport – 40 hours per week- Earlies and lates - £40,681.67 Per A employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Luton Airport – 40 hours per week- Earlies and lates - £40,681.67 Per A
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your experience effectively.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or handled challenges in previous roles. This is your chance to shine and demonstrate that you're the right fit for managing a team at Luton Airport.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the APCOA team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Service Delivery Manager - Luton Airport – 40 hours per week- Earlies and lates - £40,681.67 Per A
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your team management experience and customer service skills, as these are key for us at Luton Airport.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've motivated teams and managed operations in the past.
Show Off Your Communication Skills: Since excellent written communication is a must, ensure your application is clear and free of errors. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around team management and operational efficiency. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed and motivated a team. Think about specific challenges you faced and how you overcame them. This will demonstrate your capability to lead effectively, which is crucial for this role.
✨Brush Up on Customer Service
Since customer service experience is key, be ready to discuss how you've handled customer complaints or improved service delivery in previous roles. Highlight any metrics or feedback that showcase your success in this area.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team's current challenges or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
