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- Tasks: Drive and care for customers' vehicles while providing outstanding service at Luton Airport.
- Company: Join a dynamic team at a leading airport service provider.
- Benefits: Competitive salary, employee discounts, training, and development opportunities.
- Why this job: Be the face of our business and make holidaymakers' experiences memorable.
- Qualifications: Full UK driving licence, strong communication skills, and a passion for customer service.
- Other info: Enjoy a flexible 4 on 4 off shift pattern with great career progression.
The predicted salary is between 18138 - 21822 £ per year.
Are you currently in a driving role? Do you pride yourself on your customer service skills? Do you have a full UK driving licence for more than 2 years? Are you looking for a role where there is the potential for progression? We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector. You will be receiving holiday makers cars and driving them to our car park for the duration of their holiday and then preparing the vehicle for their return. As a SDA you will contribute to a passionate and friendly team working in a fast‑paced setting. You will get every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
What you’ll do:
- Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- Understand and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.
What you’ll bring:
- Evidence of strong communication and interaction with the public.
- Full UK Driver’s Licence with significant driving experience.
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task.
- Able to work under pressure.
- Excellent verbal communication skills.
- Smart and professional attitude.
So, could you be our Ideal Candidate? Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety‑first mindset, then please apply today. We would love to hear from you.
What we’ll offer you:
- Hourly rate of £30,230.60 Per Annum.
- Employee Discount.
- Training and Development.
- Pension.
- Uniform.
Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a distressed customer or a vehicle issue. Being prepared will help you shine during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Dress smartly and professionally for your interview. First impressions matter, especially in a customer-facing role. Show them you take pride in your appearance and are ready to represent their brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor it to the Service Delivery Assistant role by including relevant experiences and skills that match the job description. We love seeing candidates who take the time to personalise their applications.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Assistant. Familiarise yourself with the key tasks like vehicle handovers and customer interactions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Demonstrate Your Driving Experience
As a Service Delivery Assistant, you'll need a solid driving background. Bring up your driving experience during the interview, especially if you have any relevant anecdotes that highlight your skills and safety-first mindset. This will reassure them that you’re capable of handling their vehicles with care.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
