At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service at Heathrow Airport.
- Company: Join a supportive company that values diversity and invests in your growth.
- Benefits: Competitive salary, pension, 22 days holiday, and a motivating work environment.
- Why this job: Make a real impact in a fast-paced airport setting while developing your career.
- Qualifications: Strong communication skills, customer service experience, and a full UK driving licence.
- Other info: Enjoy a flexible shift pattern with opportunities for personal and professional development.
The predicted salary is between 36000 - 48000 £ per year.
Do you have a Full - Clean UK driving licence?
Do you have excellent communication skills?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to learn and succeed in your role?
We are looking for a Service Delivery Manager at Heathrow Airport who will be able to manage and motivate their employees, bringing about outstanding customer service within the Airport sector. As a Service Delivery Manager you will contribute to a passionate and friendly team working in a fast-paced setting. You will get every chance to progress within a company that invests in its people.
Responsibilities
- Planning, preparing and allocating staff across your entire outfit ensuring resources are deployed to the most needed areas during the working day/night.
- Organising and motivating your team.
- To ensure high standard of customer areas and facilities at all times by monitoring and liaising with the appropriate teams.
- To ensure the effective and smooth running of operations at all times.
- To deliver a structured daily briefing at the start of each shift.
- To complete relevant shift handover documents to ensure incoming shift is fully aware of issues that have taken place and any planned issues.
- To ensure all members of staff are following agreed APCOA working practices and operating procedures.
- To keep records of colleague absence and sickness and take corrective action where appropriate and within the guidance of APCOA's Managing Absence Policy and Procedure.
- Conduct monthly reviews along with annual PDRs to identify and improve colleagues' work through development, mentoring and on job training.
- To identify and action external training requirements.
- Assist with inquiries and disciplinaries and grievances within the contract, ensuring all practices are followed in line with the Company Policy.
- To provide first line maintenance for Heathrow devices such as barriers, readers, Hand Held Units etc.
- To attend regular customer service training to keep abreast of current trends and legislation.
- To assist the Contract and Operations Managers in recruitment of staff.
Ideal Candidate
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. If you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We would love to hear from you.
What we require from you
- Excellent spoken and written English.
- Full Clean Manual UK Driving License.
- Proven Customer Service skills.
- Be able to open, operate and close documents using MS Office suite.
- Aptitude to be flexible and deliver demanding targets.
- Talent to manage and motivate your team.
Salary and Benefits
- Salary - £40,382.16 Per Annum.
- Shift Pattern - 4 on 4 off, 12 hour shifts, 07.00 to 19.00 and 19.00 to 07.00.
- Pension.
- 22 days holiday (includes Bank Holidays).
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Service Delivery Manager - Heathrow Airport - Full-Time, Nights in London employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Heathrow Airport - Full-Time, Nights in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heathrow or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved customer service in past roles. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager - Heathrow Airport - Full-Time, Nights in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to highlight your skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Tailor Your Application: We want to see how you fit into our team at Heathrow Airport. Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. This shows us you’re genuinely interested!
Highlight Your Team Management Experience: As a Service Delivery Manager, you'll be motivating a team. Make sure to include any relevant experience you have in managing or leading teams, and share how you’ve successfully motivated others in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager at Heathrow Airport. Familiarise yourself with the responsibilities listed in the job description, especially around team management and customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've effectively communicated with your team or customers. Think about times when you resolved conflicts or motivated your team, as these will highlight your ability to lead and inspire.
✨Demonstrate Initiative
Be ready to discuss situations where you've taken the initiative to improve processes or solve problems. This could be anything from streamlining operations to enhancing customer satisfaction. Employers love candidates who can think on their feet and take charge when needed.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
