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- Tasks: Lead performance management and drive operational improvements across our Barnet contract.
- Company: Join a supportive team at APCOA, committed to fairness and excellence.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Why this job: Make a real impact in a high-stakes leadership role with strategic influence.
- Qualifications: Minimum two years' management experience and strong KPI monitoring skills.
- Other info: Dynamic environment with a focus on improvement and measurable results.
The predicted salary is between 36000 - 50400 £ per year.
The Role
We are looking for a confident and commercially focused Performance Manager to take ownership of operational and people performance across our Barnet contract. In this leadership position, you will be responsible for driving standards, challenging performance, and ensuring both people and processes deliver contract expectations. You will play a critical role in ensuring KPIs, service level agreements, and commercial targets are achieved by managing performance at every level of the operation.
What Makes This Role Stand Out?
This is a role for someone who is confident making decisions and driving measurable improvement. You will combine data insight with strong people leadership to ensure service delivery and contract performance.
What You’ll Be Doing
- Leading performance management across the contract, ensuring KPIs and service levels are consistently met
- Monitoring enforcement activity and analysing trends to drive operational improvement
- Managing and improving individual and team performance
- Supporting, coaching managers and implementing corrective action plans
- Reviewing operational processes and restructuring or refining them to improve efficiency and cost control
- Supporting disciplinary processes in line with company policy
- Producing clear, data-driven reports for senior management and the client
- Identifying commercial risks and implementing preventative solutions
- Supporting client meetings and maintaining strong working relationships with Barnet Council and stakeholders
- Assisting in identifying business improvement and development opportunities
What We’re Looking For
- Minimum two years’ management experience
- Strong experience of monitoring and reporting on KPIs
- Confident handling disciplinary and capability processes
- Proven ability to analyse data and translate insight into action
- Experience implementing operational or structural change
- Experience in a client-facing environment
- Good working knowledge of MS Office
- Commercially aware and outcome-focused
- Motivated by improvement, efficiency and measurable results
Why Join Us?
- A high-impact leadership role with genuine influence
- The opportunity to shape performance culture across the contract
- Exposure to strategic decision-making
- Supportive senior leadership
- Competitive salary with flexible working expectations
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Performance Manager in London employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Performance Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to performance management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience in driving KPIs and managing teams effectively.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data insights to improve performance in previous roles. We want to see how you can translate numbers into actionable strategies that align with the goals of the Barnet contract.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Performance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Performance Manager role. Highlight your management experience and any specific achievements related to KPIs and operational improvements. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share examples of how you've driven performance and improved processes in the past. We love a good story that showcases your skills!
Showcase Your Data Skills: Since this role involves a lot of data analysis, make sure to mention your experience with data-driven decision-making. We’re looking for someone who can turn insights into action, so don’t hold back on those examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at APCOA PARKING UK
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators relevant to the role. Research how they apply to the Barnet contract and be ready to discuss how you've successfully managed KPIs in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving performance improvements. Think about specific situations where you coached managers or implemented corrective action plans.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to inform your decisions. Bring examples of reports you've produced and how those insights led to operational improvements or cost control measures.
✨Build Rapport with Stakeholders
Since this role involves client-facing interactions, think about how you can demonstrate your ability to maintain strong working relationships. Prepare anecdotes that illustrate your experience in collaborating with clients and stakeholders effectively.