At a Glance
- Tasks: Lead and support parking enforcement operations to create safer neighbourhoods.
- Company: APCOA, a community-focused organisation making a real impact.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Other info: Join a supportive team that values diversity and excellence.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: 12 months management experience and strong people-management skills required.
The predicted salary is between 37000 - 37000 £ per year.
Looking to make a visible impact in your community? We’re looking for an experienced and community-focused Operations Support Manager to play a central role in supporting the delivery of our parking enforcement operations across Barnet. This is a fast‑paced, hands‑on role focused on driving operational excellence, ensuring contractual compliance, and supporting our frontline teams to deliver safer neighbourhoods.
As Operations Support Manager, you’ll be supporting the Assistant Contract Manager in ensuring KPIs, service levels and contractual requirements are consistently achieved. You’ll act as a vital link between on‑street enforcement, office functions and client stakeholders and use insight, data and strong leadership to consistently improve performance.
What Makes This Role Stand Out?
This role is ideal for someone who thrives on problem‑solving, accountability and continuous improvement. You’ll combine strong operational oversight with a neighbourhood‑focused mindset, building effective local relationships to help create safer neighbourhoods. You’ll lead and develop Supervisors, monitor enforcement activity and performance trends, and proactively implement improvements to ensure service delivery.
What You’ll Be Doing
- Supporting the Assistant Contract Manager in the smooth and compliant delivery of the contract
- Leading, motivating and developing a team of Supervisors
- Managing employee relations, performance, absence and disciplinary processes
- Monitoring KPIs and service delivery standards, identifying trends and implementing remedial action
- Producing performance reports and analysing operational data to drive improvement
- Managing deployment of resources to ensure contractual coverage and effectiveness
- Monitoring budgets and controlling operational spend (payroll, uniform, supplies, etc.)
- Ensuring health & safety and quality standards are maintained in line with contractual and ISO requirements
- Identifying opportunities for service improvement and business development within the contract
- Working closely with residents, local businesses, councillors and the Metropolitan Police to support safer neighbourhood initiatives
What We’re Looking For
- Minimum 12 months’ recent management experience at Team Manager level (or equivalent) managing Supervisors or similar roles
- Strong people‑management skills
- Experience handling performance management and disciplinary processes
- Proven experience monitoring KPIs and producing reports
- Ability to collect, interpret and analyse data to inform decision‑making
- Confident communicator with experience presenting to management level
- Experience in a client‑facing environment
- Good working knowledge of MS Office
- Full, clean UK driving licence
Why Join Us?
- A leadership role with real community impact
- Opportunity to influence performance, culture and service delivery
- Supportive management team with development opportunities
- Competitive salary and flexible working approach
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating environment where successes are shared, development is encouraged, and excellence is recognised.
Operations Support Manager - Barnet in London employer: APCOA PARKING UK
Join APCOA as an Operations Support Manager in Barnet, where you can make a tangible difference in your community while enjoying a competitive salary and flexible working conditions. Our supportive management team fosters a culture of development and recognition, ensuring that your contributions to creating safer neighbourhoods are valued and rewarded. With opportunities for personal growth and a focus on operational excellence, this role is perfect for those looking to lead and inspire within a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager - Barnet in London
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Support Manager - Barnet at APCOA PARKING UK!
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We think you need these skills to ace Operations Support Manager - Barnet in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at APCOA PARKING UK. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at APCOA PARKING UK
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at APCOA PARKING UK. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
