At a Glance
- Tasks: Transport customers safely between the car park and airport terminal while providing excellent service.
- Company: Join a dynamic team at Leeds Bradford Airport with a focus on customer satisfaction.
- Benefits: Earn £13 per hour with flexible 4 on 4 off shifts and training opportunities.
- Other info: Great career development in a supportive workplace that values diversity.
- Why this job: Be part of an exciting environment where your contributions make a real difference.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
The predicted salary is between 11 - 16 € per hour.
Do you consider yourself a team player? Are you customer focused? Do you have a valid driving licence with previous experience in driving roles? If so, then this may be your next career move! An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport.
Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check-in process. This is a flexible contract with a 4 on 4 off shift pattern working days and nights.
Responsibilities:- Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park.
- Utilisation of Pre-book IT systems.
- Dealing with customer complaints and enquiries.
- Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.
- To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner.
- To report to the line manager any element of car park service that may compromise the level of service we wish to achieve.
- Assisting customers with the loading of luggage onto the fleet vehicle.
- Ensuring the fleet vehicle is cleaned and presentable for service.
- Ensuring vehicle checks are completed.
- Completion of all Fleet documentation.
- Transporting passengers between the car park and airport terminal.
- Reporting of all vehicle defects.
- Photographing of arriving vehicles.
- Moving customers' cars from arrivals to secure parking area and return when required.
- Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings.
- Litter picking and bin changing and cleaning of customer and staff areas.
- Answering incoming telephone calls and dealing with customer queries.
- To complete report sheets or any other log sheets, in full and as instructed.
- Full UK Drivers licence.
- Previous Customer Service Experience.
- Excellent Team Player.
- Customer Focused.
- Excellent communication skills.
- £13 per hour.
- 6pm - 6am - 4 on 4 off shift pattern.
- Training and development.
- Must be 18 or over to apply.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Delivery Driver - Nights 6pm - 6am - 4 on 4 off shift pattern - 8 Months Fixed Term in Leeds employer: APCOA PARKING UK
APCOA is an exceptional employer, offering a dynamic work environment at Leeds Bradford Airport where teamwork and customer focus are paramount. With a competitive hourly rate of £13 and a flexible 4 on 4 off shift pattern, employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to a culture that values diversity and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Delivery Driver - Nights 6pm - 6am - 4 on 4 off shift pattern - 8 Months Fixed Term in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on APCOA and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can shine in this role as a Customer Service Delivery Driver.
✨Tip Number 3
Dress the part! Even though it’s a driving role, showing up looking smart and professional can make a great first impression. It shows you take the opportunity seriously and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Service Delivery Driver - Nights 6pm - 6am - 4 on 4 off shift pattern - 8 Months Fixed Term in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention your driving experience and how it relates to the role of a Customer Service Delivery Driver.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Delivery Driver. Familiarise yourself with the key tasks like greeting customers, managing check-ins, and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully dealt with customer queries or complaints in the past. Highlight your ability to stay calm under pressure and your commitment to providing excellent service.
✨Demonstrate Team Spirit
Being a team player is crucial for this job. Think of instances where you've worked effectively within a team, especially in high-pressure situations. Emphasise your communication skills and how you contribute to a positive team environment.
✨Prepare for Practical Questions
Expect questions that assess your driving experience and safety awareness. Be ready to discuss your valid driving licence and any previous driving roles. You might also be asked how you would handle specific scenarios, so think through your responses ahead of time.
