At a Glance
- Tasks: Transport customers safely between the car park and airport terminal while providing excellent service.
- Company: Join a dynamic team at a leading airport service provider.
- Benefits: Earn £13 per hour with training and development opportunities.
- Other info: Flexible night shifts with a focus on teamwork and communication.
- Why this job: Be part of a friendly team and make travel smoother for customers.
- Qualifications: Must have a full UK driver's licence and previous customer service experience.
The predicted salary is between 27120 - 27120 £ per year.
Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check-in process.
Duties:
- Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park.
- Utilisation of Pre-book IT systems.
- Dealing with customer complaints and enquiries.
- Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.
- Maintain a standard of deportment and behaviour that will always represent the company in the best possible manner.
- Report to the line manager any element of car park service that may compromise the level of service we wish to achieve.
- Assist customers with the loading of luggage onto the fleet vehicle.
- Ensure the fleet vehicle is cleaned and presentable for service.
- Ensure vehicle checks are completed.
- Complete all Fleet documentation.
- Transport passengers between the car park and airport terminal.
- Report all vehicle defects.
- Photograph arriving vehicles.
- Move customer car from arrivals to secure parking area and return when required.
- Patrol the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and report all findings.
- Litter picking, bin changing and cleaning of customer and staff areas.
- Answer incoming telephone calls and deal with customer queries.
- Complete report sheets or any other log sheets, in full and as instructed.
What you'll bring:
- Full UK Drivers license.
- Previous Customer Service Experience.
- Excellent Team Player.
- Customer Focused.
- Excellent communication skills.
What we'll offer you:
- £13 per hour.
- Training and development.
Must be 18 or over to apply. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality, or level in the organisation.
Customer Service Delivery Driver - Leeds and Bradford Airport - Nights employer: APCOA PARKING UK
APCOA is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those seeking meaningful employment. As a Customer Service Delivery Driver at Leeds and Bradford Airport, you will enjoy competitive pay, comprehensive training, and the opportunity to work in a dynamic environment where teamwork and customer satisfaction are paramount. With a commitment to diversity and inclusion, APCOA ensures that every employee feels valued and empowered to grow within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Delivery Driver - Leeds and Bradford Airport - Nights
✨Tip Number 1
Get to know the company! Research APCOA and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you might need to handle complaints or queries. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you show up for any interviews or assessments. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Customer Service Delivery Driver - Leeds and Bradford Airport - Nights
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've handled customer interactions and resolved issues, as this role is all about making our customers feel valued and supported.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the specific job description. Mention relevant skills and experiences that align with the duties listed, like managing check-ins or dealing with customer complaints. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Delivery Driver. Familiarise yourself with the duties like greeting customers, managing check-ins, and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences where you excelled in customer service. Think about times when you resolved complaints or went above and beyond for a customer. This will highlight your ability to handle the demands of the job.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. For instance, how would you deal with an unhappy customer? Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
✨Dress the Part and Be Professional
Even though the job involves driving, it's important to present yourself well during the interview. Dress smartly and maintain a professional demeanour. This shows that you take the opportunity seriously and are ready to represent the company positively.
