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- Tasks: Transport customers safely between the car park and airport terminal while providing excellent service.
- Company: Join a dynamic team at Leeds Bradford Airport with a focus on customer satisfaction.
- Benefits: Earn £13 per hour with flexible 4 on 4 off shifts and training opportunities.
- Why this job: Be part of an exciting environment where your contributions make a real difference.
- Qualifications: Must have a full UK driver's licence and previous customer service experience.
- Other info: Great for those looking to develop skills in a supportive and inclusive workplace.
The predicted salary is between 10 - 16 £ per hour.
An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal, as well as managing reception and the customer check-in process. This is a flexible contract with a 4 on 4 off shift pattern, working days and nights.
Responsibilities
- Greeting customers, checking in customers, and completing all valet documentation at the valet front desk reception area and in the arrivals area of the car park
- Utilisation of Pre-book IT systems
- Dealing with customer complaints and enquiries
- Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports
- Maintain a standard of deportment and behaviour that represents the company
- Report to the line manager any element of car park service that may compromise service level
- Assist customers with loading of luggage onto the fleet vehicle
- Ensure the fleet vehicle is cleaned and presentable for service
- Ensure vehicle checks are completed
- Complete all Fleet documentation
- Transport passengers between the car park and airport terminal
- Report all vehicle defects
- Photograph arriving vehicles
- Move customers' cars from arrivals to secure parking area and return when required
- Patrol the car parks on foot, look for unattended bags, suspicious vehicles or persons, and report findings
- Litter picking, bin changing and cleaning of customer and staff areas
- Answer incoming phone calls and deal with customer queries
- Complete report sheets or any other log sheets in full and as instructed
What you’ll bring
- Full UK Drivers license
- Previous Customer Service Experience
- Excellent team player
- Customer focused
- Excellent communication skills
What we’ll offer you
- £13 per hour
- 6am - 6pm - 4 on 4 off shift pattern
- Training and development
- Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared, with challenging projects and opportunities for development.
Customer Service Delivery Driver - Leeds and Bradford Airport - Days 6am - 6pm - 4 on 4 off shift pa employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Driver - Leeds and Bradford Airport - Days 6am - 6pm - 4 on 4 off shift pa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Bradford Airport and APCOA. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can shine in this role.
✨Tip Number 3
Dress the part! Even though it’s a driving role, showing up looking smart and professional can make a great first impression. It shows you care about the job and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Delivery Driver - Leeds and Bradford Airport - Days 6am - 6pm - 4 on 4 off shift pa
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled customer interactions and resolved issues, as this role is all about providing top-notch service!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the specific role of Customer Service Delivery Driver. Mention your driving experience and any relevant skills that align with the job description – it’ll make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can easily keep track of your application status there.
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Delivery Driver. Familiarise yourself with the tasks like greeting customers, managing check-ins, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples from your past experiences where you provided excellent service. Think of specific situations where you resolved complaints or went the extra mile for a customer. This will demonstrate your customer-focused attitude.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. For instance, how would you deal with an unhappy customer? Practising your responses to these scenarios can help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Professional
Even though the job involves driving, it's important to present yourself well during the interview. Dress smartly and maintain a professional demeanour. This shows respect for the interviewers and reflects the standard of deportment expected in the role.
