At a Glance
- Tasks: Safely transport customers between the car park and airport terminal while providing excellent service.
- Company: Join a dynamic team at Leeds Bradford Airport with a focus on customer satisfaction.
- Benefits: Earn £13.00 per hour with flexible hours and training opportunities.
- Other info: Great opportunity for personal growth in a supportive workplace.
- Why this job: Be part of an exciting environment where your contributions make a real difference.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
The predicted salary is between 13 - 13 £ per hour.
Do you consider yourself a team player? Are you customer focused? Do you have a valid driving licence with previous experience in driving roles? If so, this may be your next career move!
An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal, as well as managing reception and the customer check-in process.
Responsibilities
- Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park
- Utilisation of Pre-book IT systems
- Dealing with customer complaints and enquiries
- Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports
- To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
- To report to the line manager any element of car park service that may compromise the level of service we wish to achieve
- Assisting customers with the loading of luggage onto the fleet vehicle
- Ensuring the fleet vehicle is cleaned and presentable for service
- Ensuring vehicle checks are completed
- Completion of all Fleet documentation
- Transporting passengers between the car park and airport terminal
- Reporting of all vehicle defects
- Photographing arriving vehicles
- Moving customers car from arrivals to secure parking area and return when required
- Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings
- Litter picking and bin changing and cleaning of customer and staff areas
- Answering incoming telephone calls and dealing with customer queries
- To complete report sheets or any other log sheets, in full and as instructed.
Qualifications
- Full UK Drivers licence
- Previous Customer Service Experience
- Excellent Team Player
- Customer Focused
- Excellent communication skills
Benefits
- £13.00 per hour
- Training and development
Important Information
Must be 18 or over to apply.
Equal Opportunity Statement
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Delivery Driver in Leeds employer: APCOA PARKING UK
At APCOA, we pride ourselves on being an excellent employer, offering a flexible zero-hour contract for our Customer Service Delivery Drivers at Leeds Bradford Airport. Our work culture is built on teamwork and customer focus, providing ample training and development opportunities to help you grow in your career while enjoying a motivating environment where successes are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Delivery Driver in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like APCOA PARKING UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at APCOA PARKING UK and let us see your personality shine through!
We think you need these skills to ace Customer Service Delivery Driver in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and APCOA PARKING UK.
Get Familiar with Our Brand:Before applying, take some time to learn about APCOA PARKING UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at APCOA PARKING UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress APCOA PARKING UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which APCOA PARKING UK will surely appreciate.
