At a Glance
- Tasks: Patrol streets, advise on parking, and provide excellent customer service.
- Company: Join APCOA, a company dedicated to community impact and employee growth.
- Benefits: Competitive salary, full training, and clear career progression opportunities.
- Other info: Dynamic work environment with a focus on fairness and inclusivity.
- Why this job: Make a positive difference in your local area while enjoying an active role.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 32708 - 32708 £ per year.
The Role
Civil Enforcement Officer - Kingston - 42.5 hours per week; £32,708 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? If the answer is "YES" then keep reading as there are new openings for someone who:
- Wants to have a positive impact on their local area
- Has excellent Customer Service skills and enjoys working with the public
- Has an interest in joining a reliable team, playing a key role in the local community
So, what can you expect as a Civil Enforcement Officer?
You’ll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, you’ll be issuing parking tickets, but you won’t have targets as this job is about creating a positive impact on the local neighbourhood.
You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws. You will keep a detailed log of the violations and debrief incidents that occur during your shift. You will provide a high level of all-round customer service, providing the public with useful information and advice.
You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role. A full UK manual license or CBT license is desirable.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for APCOA is great. We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- £32,708 per annum / £14.80 per hour
- Working Hours: 42.5 hours per week, 5 days of 7 as per rota
So, if you're the sort of person who enjoys being on the go, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch shortly….
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
Outdoor Civil Enforcement Officer — Local Impact & Growth in Kingston employer: APCOA PARKING UK
APCOA is an excellent employer for those seeking a meaningful role as an Outdoor Civil Enforcement Officer in Kingston. With a strong commitment to employee growth, we offer comprehensive training and clear career progression opportunities, allowing you to advance from this entry-level position into management roles. Our supportive work culture prioritises fairness and inclusivity, ensuring that every team member feels valued while making a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Outdoor Civil Enforcement Officer — Local Impact & Growth in Kingston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on APCOA. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, think of examples from your past where you've helped someone or resolved an issue. Being able to share these stories will demonstrate your ability to connect with the public.
✨Tip Number 3
Dress the part! Even though you'll be working outdoors, showing up for your interview looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch that reflects your customer service skills!
We think you need these skills to ace Outdoor Civil Enforcement Officer — Local Impact & Growth in Kingston
Some tips for your application 🫡
Show Your Passion for the Outdoors:Let us know how much you enjoy working outside! Share any experiences you've had that highlight your love for being in the fresh air and engaging with the community.
Highlight Your Customer Service Skills:We want to see your excellent communication skills shine through. Give examples of how you've provided top-notch customer service in the past, especially in challenging situations.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the key tasks like patrolling, advising on parking restrictions, and providing customer service. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this job involves a lot of interaction with the public, practice how you can communicate effectively and positively. Think of examples where you've successfully helped someone or resolved a conflict. This will demonstrate your customer service skills and ability to handle various situations.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like dealing with an upset member of the public or reporting a defect. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Express Your Passion for Community Impact
This role is all about making a positive impact in the local area. Be ready to discuss why community service matters to you and how you can contribute to improving the neighbourhood. Showing your enthusiasm for the role will set you apart from other candidates.
