Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a large facilities provider with a focus on customer care.
- Benefits: Earn up to £26,000, enjoy 25 days holiday, and access career development.
- Why this job: Kickstart your IT career in a dynamic environment with flexible hours.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Work onsite in West London with opportunities for growth.
The predicted salary is between 20800 - 31200 £ per year.
Overview
IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum
Are you tech savvy and flexible with working hours?
Are you customer-service oriented?
Do you have previous experience in an IT support role?
Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.
Please note, this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.
Responsibilities
- Managing Stock assets including spares on our asset management tool
- Managing suppliers for repairs of items
- Meeting projects targets for new site implementations
- Replace/Renew/Use stock items at our storage site located near Head office
- Managing internal and external customers
- Troubleshoot and investigate various 1st line technical issues for a variety of hardware
What will I bring?
We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:
- Experience of working within a first-hand technical role
- Strong customer service approach and team player
- Strong work ethic and ability to work in dynamic work environment
- Excellent understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11
- Understanding of Networking principles – LAN / WAN
- Experience in problem solving basic issues
- Able to be proactive and checking with 3rd parties for updates and chasing where necessary.
- Experience in imaging Software (Acronis)
If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!
What’s on offer:
- Up to£26,000 pa depending on experience
- 25 days holiday, plus 8 bank holidays
- Career Development opportunities
- Pension scheme and employee discount
#J-18808-Ljbffr
IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your technical abilities and customer service approach to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your experience in IT support and any relevant technical skills you have. We want to see how tech-savvy you are, so don’t hold back on mentioning your knowledge of Active Directory, Exchange, or Windows!
Customer Service is Key: Since this role is all about providing excellent customer care, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who can demonstrate a strong customer service approach.
Tailor Your Application: Take a moment to customise your application to fit the job description. Mention specific responsibilities from the listing that you’re excited about and how your previous experience aligns with them. It shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Tech Basics
Brush up on your knowledge of Active Directory, Exchange Administration, and Windows 10/11. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the job.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in past IT support roles. Think about specific situations where you resolved issues or helped users feel supported, as this role is all about helping internal and external customers.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Practice explaining your thought process when troubleshooting technical issues, and be prepared to discuss how you would handle common 1st line support scenarios.
✨Understand the Shift Requirements
Since the role involves early starts and late finishes, be ready to discuss your flexibility with working hours. Show that you're adaptable and willing to take on the rota schedule, as this is crucial for the position.
