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- Tasks: Manage and motivate a team to deliver outstanding customer service at Heathrow Airport.
- Company: Join a dynamic team at APCOA, a leader in airport services.
- Benefits: Competitive salary, pension, 28 days holiday, and a supportive work environment.
- Why this job: Be part of a fast-paced setting with opportunities for personal and professional growth.
- Qualifications: Excellent communication skills, full UK driving licence, and proven customer service experience.
- Other info: Flexible shift patterns and a commitment to diversity and inclusion.
The predicted salary is between 36306 - 41700 £ per year.
Do you have a Full - Clean UK driving licence? Do you have excellent communication skills? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to learn and succeed in your role?
We’re looking for a Service Delivery Manager at Heathrow Airport who will be able to manage and motivate their employees while bringing about outstanding customer service within the Airport sector. As a Service Delivery Manager, you will contribute to a passionate and friendly team working in a fast‑paced setting. You’ll get given every chance to progress within a company that invests in its people.
Your responsibilities will include, but are not limited to:
- Planning, preparing and allocating staff across your entire outfit ensuring resources are deployed to the most needed areas during the working day/night
- Organising and motivating your team
- Ensuring high standards of customer areas and facilities at all times by monitoring and liaising with the appropriate teams
- Ensuring the effective and smooth running of operations at all times
- Delivering a structured daily briefing at the start of each shift
- Completing relevant shift handover documents to ensure incoming shift is fully aware of issues that have taken place and any planned issues
- Ensuring all members of staff are following agreed APCOA working practices and operating procedures
- Keeping records of colleague absence and sickness and taking corrective action where appropriate and within the guidance of APCOA’s Managing Absence Policy and Procedure
- Conducting monthly reviews along with annual PDR’s to identify and improve colleagues’ work through development, mentoring and job training
- Identifying and actioning external training requirements
- Assisting with inquiries and disciplinaries and grievances within the contract, ensuring all practices are followed in line with the Company Policy
- Providing first line maintenance for Heathrow devices such as barriers, readers, Hand Held Units etc.
- Attending regular customer service training to keep abreast of current trends and legislation
- Assisting the Contract and Operations Managers in recruitment of staff
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. If you feel that you can demonstrate good time keeping and reliability and also have a safety-first mindset, then please apply today. We’d love to hear from you.
What we require from you:
- Excellent spoken and written English
- Full Clean Manual UK Driving License
- Proven Customer Service skills
- Ability to open, operate and close documents using MS Office suite
- Aptitude to be flexible and deliver demanding targets
- Talent to manage and motivate your team
We’ll ensure you’re rewarded for all your hard work, which is why we offer a great benefits package which includes but is not limited to:
- Salary - £40,382.16 Per Annum
- Shift Pattern - 4 on 4 off, 12 hour shifts, 07.00 to 19.00 and 19.00 to 07.00
- Pension
- 28 days holiday (includes Bank Holidays)
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Service Delivery Manager - Heathrow Airport - Full-Time, Days and Nights in Hounslow employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Heathrow Airport - Full-Time, Days and Nights in Hounslow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on APCOA and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Delivery Manager, you'll need to communicate effectively with your team and customers. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at APCOA.
We think you need these skills to ace Service Delivery Manager - Heathrow Airport - Full-Time, Days and Nights in Hounslow
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to highlight your skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Tailor Your Application: We want to see how you fit into our team! Make sure to tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. Show us how your experience aligns with the responsibilities of a Service Delivery Manager.
Highlight Your Team Management Experience: As a Service Delivery Manager, you'll be motivating a team. Be sure to include any relevant experience you have in managing or leading teams. Share specific examples of how you've successfully motivated others and achieved results together.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager at Heathrow Airport. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is a must for this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively communicated with your team or customers. Practising clear and concise responses will also help you make a great impression.
✨Be Ready to Discuss Team Management
As a Service Delivery Manager, you'll need to motivate and manage your team. Prepare specific examples of how you've successfully led a team in the past, including any challenges you faced and how you overcame them. This will showcase your leadership abilities and your commitment to fostering a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in this position. Thoughtful questions can leave a lasting impression on your interviewers.
