At a Glance
- Tasks: Handle customer queries and resolve issues professionally in a dynamic airport environment.
- Company: Join APCOA at Heathrow Airport, a leader in customer service excellence.
- Benefits: Earn £15.84 per hour with full-time hours and a supportive team culture.
- Other info: Enjoy a motivating work environment with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service and communication skills are essential.
The predicted salary is between 15.84 - 15.84 £ per hour.
The Role
Control Room Operative / Customer service Attendant – Heathrow Airport – Full Time - 12 month contract - £15.84 Per Hour.
Do you have excellent Customer Service Skills?
Can you communicate in a professional and calm manner?
Do you enjoy resolving potential issues whilst maintaining a great level of Customer Service?
If Yes, then keep reading!
We are looking for a Nights Control Room Operative.
To work as part of the on-site APCOA team, based at Heathrow Airport.
You will be handling first stage queries from customers and will know how to resolve problems in a calm and professional manner from the main Control Room.
Please note this is a working shift pattern of 6 on 3 off, 3 early shifts 5am - 2pm and 3 late shifts 2pm - 11am
What you'll do
- You will be responsible for handling first stage queries from customers.
- You will always ensure a high standard of customer areas and facilities by monitoring & liaising with the appropriate teams & APCOA’s business partners.
- You will professionally deal with escalated customer issues and assist in resolving these issues.
- You will respond courteously to calls received and to remain professional throughout the call.
- You will close calls handled by you to your best ability using the tools provided.
- Complete relevant shift handover documentation to ensure incoming shift is fully up to date on operational issues.
- Ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any follow up actions also being dutifully recorded.
- Complete report sheets or any other log sheets, in full and as instructed.
- Report to your line manager any element of car park service that might compromise the level of service that we wish to achieve as well as any irregularities.
- Ensure a consistently high level of customer care.
- Monitor software (CCTV, ANPR, Bespoke, Microsoft) to ensure car parks remain fully operational.
- Attend regular customer service training to keep abreast of current trends and legislation.
What you'll bring
- Excellent Customer Service Skills
- Great Communication Skills
- Ability to work as a team
- A calm and professional manner
- A problem solving approach when dealing with customer queries
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
#J-18808-Ljbffr
Control Room Operative in Hounslow employer: APCOA PARKING UK
APCOA PARKING UK is an excellent employer, offering a dynamic work environment at Leeds Bradford Airport where flexibility and customer service are at the forefront. Employees benefit from a supportive culture that prioritises safety and professionalism, alongside opportunities for personal growth and development within the transport sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in airport operations.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operative in Hounslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at APCOA PARKING UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like APCOA PARKING UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Control Room Operative in Hounslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to APCOA PARKING UK:Your cover letter is your chance to shine! Tell us why you want to work at APCOA PARKING UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at APCOA PARKING UK!
How to prepare for a job interview at APCOA PARKING UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
