At a Glance
- Tasks: Safely transfer customers between the car park and airport terminal while providing excellent service.
- Company: Join a dynamic team at Leeds Bradford Airport with a focus on customer satisfaction.
- Benefits: Earn £13.00 per hour with training and development opportunities.
- Other info: Great opportunity for personal growth in a motivating workplace.
- Why this job: Be part of a supportive environment where your contributions make a real difference.
- Qualifications: Must have a full UK driver’s licence and previous customer service experience.
The predicted salary is between 13 - 13 £ per hour.
The role is to safely and professionally transfer customers between the car park and airport terminal, manage reception and the customer check-in process at Leeds Bradford Airport.
Do you consider yourself a team player? Are you customer focused? Do you have a valid driving licence with previous experience in driving roles? If so, then this may be your next career move!
Duties will include, but are not limited to:
- Greeting customers, checking them in and completing all Valet documentation at the Valet front-desk reception area and in the arrivals area of the car park
- Utilisation of pre-book IT systems
- Dealing with customer complaints and enquiries
- Monitoring all entries and exits and proactively planning shifts using the P2T booking system and associated reports
- Maintaining a standard of deportment and behaviour that represents the company in the best possible manner
- Reporting to the line manager any element of car park service that may compromise service level expectations
- Assisting customers with loading luggage onto the fleet vehicle
- Ensuring the fleet vehicle is clean and presentable for service
- Ensuring vehicle checks are completed
- Completing all fleet documentation
- Transporting passengers between the car park and airport terminal
- Reporting all vehicle defects
- Photographing arriving vehicles
- Moving customers’ cars from arrivals to a secure parking area and returning them when required
- Patrolling the car parks on foot to look for unattended bags, suspicious vehicles or persons, and reporting all findings
- Litter picking, bin changing, and cleaning of customer and staff areas
- Answering incoming telephone calls and dealing with customer queries
- Completing report sheets or any other log sheets, in full and as instructed
What you'll bring:
- Full UK driver’s licence
- Previous customer service experience
- Excellent team player qualities
- Customer focused mindset
- Excellent communication skills
What we’ll offer you:
- £13.00 per hour
- Training and development opportunities
- Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Delivery Driver - Leeds and Bradford Airport - Days employer: APCOA PARKING UK
APCOA is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those seeking meaningful employment as a Customer Service Delivery Driver at Leeds Bradford Airport. With competitive pay, comprehensive training, and ample opportunities for personal and professional growth, employees are encouraged to thrive in a dynamic environment where teamwork and customer satisfaction are at the forefront of our mission.
