At a Glance
- Tasks: Transport customers safely between the car park and airport terminal while providing excellent service.
- Company: Join APCOA, a leading provider in parking and customer service solutions.
- Benefits: Earn £12.21 per hour with flexible working hours and training opportunities.
- Other info: This role requires you to be 18 or over and offers a zero-hour contract.
- Why this job: Be part of a supportive team that values your growth and success in a dynamic environment.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
The Role
Customer Service Delivery Driver - Flexible Zero Hour Contract - Days and Nights - £13.00 Per Hour
Do you consider yourself a team player? Are you Customer Focused? Do you have a valid Driving Licence with previous experience in driving roles? If so, then this may be your next career move!
An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check in process.
Duties will include, but are not limited to:
- Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park
- Utilisation of Pre-book IT systems
- Dealing with customer complaints and enquiries
- Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.
- To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
- To report to the line manager any element of car park service that may compromise the level of service we wish to achieve
- Assisting customers with the loading of luggage onto the fleet vehicle
- Ensuring the fleet vehicle is cleaned and presentable for service
- Ensuring vehicle checks are completed
- Completion of all Fleet documentation
- Transporting passengers between the car park and airport terminal
- Reporting of all vehicle defects
- Photographing of arriving vehicles
- Moving customers car from arrivals to secure parking area and return when required
- Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings
- Litter picking and bin changing and cleaning of customer and staff areas
- Answering incoming telephone calls and dealing with customer queries
- To complete report sheets or any other log sheets, in full and as instructed.
What you'll bring:
- Full UK Drivers license
- Previous Customer Service Experience
- Excellent Team Player
- Customer Focused
- Excellent communication skills
What we’ll offer you
- £13.00 per hour
- Training and development
Must be 18 or over to apply.
Equality and Diversity Statement
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Delivery Driver - Flexible Zero Hour Contract - Days and Nights in Leeds employer: APCOA PARKING UK
APCOA is an exceptional employer, offering a flexible zero-hour contract for Customer Service Delivery Drivers at Leeds Bradford Airport, where teamwork and customer focus are paramount. With competitive pay of £12.21 per hour, a motivating work environment, and ample training and development opportunities, employees can thrive while contributing to a high standard of service in a dynamic airport setting. Our commitment to diversity and inclusion ensures that every team member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Delivery Driver - Flexible Zero Hour Contract - Days and Nights in Leeds
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Service Delivery Driver at Leeds Bradford Airport. Understanding the role's requirements, such as managing customer check-ins and handling complaints, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous customer service experience in conversations or networking opportunities. Share specific examples of how you've successfully dealt with customer queries or complaints, as this will show your capability to excel in this role.
✨Tip Number 3
Make sure to showcase your teamwork skills. Since the job requires being a team player, think of instances where you've collaborated effectively with others and be ready to discuss these experiences when you get the chance.
✨Tip Number 4
Prepare for potential questions about your driving experience and safety practices. Being able to articulate your understanding of vehicle checks and safe driving protocols will set you apart from other candidates.
We think you need these skills to ace Customer Service Delivery Driver - Flexible Zero Hour Contract - Days and Nights in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and driving roles. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to work flexibly. Mention specific examples of how you've handled customer complaints or worked effectively in a team.
Highlight Relevant Skills:In your application, clearly outline your valid UK driving licence and any previous driving experience. Also, mention your customer service skills and how they relate to the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at APCOA PARKING UK
✨Show Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and resolve complaints effectively.
✨Demonstrate Teamwork
As a Customer Service Delivery Driver, you'll need to work closely with others. Be ready to discuss your experience as a team player, including how you contribute to a positive team environment and support your colleagues.
✨Know the Company and Role
Research the company and understand the specifics of the role. Familiarise yourself with the duties mentioned in the job description, such as using IT systems and managing customer check-ins, so you can speak confidently about how you would handle these tasks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to deal with difficult customers or unexpected challenges, and explain how you approached them.
