Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone and email, providing top-notch service and support.
- Company: Join APCOA, a dynamic company committed to diversity and employee growth.
- Benefits: Enjoy flexible 3 on 3 off shifts, free lunches, discounts, and a pension scheme.
- Why this job: Be part of a supportive team in a fast-paced environment that values your contributions.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided, with opportunities for personal and professional development.
The predicted salary is between 24444 - 24444 £ per year.
The Role
Customer Service Advisor - Wigan - 38.5 hours; 3 on 3 off - £24,444.42 per annum.
Shift Pattern:
- Working 3 days out of 7 - including weekends.
- 3 x 12-hour shifts, 3 days off, repeating (not fixed days).
- Working hours between 8AM - 8PM.
- 1-hour lunch break, 2 x 20-minute breaks.
- 8-week rota basis.
Location: National Control Room (Days)
About You
Do you have customer service experience and are you a good communicator? If you thrive in a fast-paced environment, are organized, and detail-oriented, this role is for you! We value passionate service and take pride in our team. We seek a team player with excellent communication skills, who works well under pressure and can multitask. Could this be you?
What Will You Do?
- Answer customer enquiries via telephone and email in line with APCOA service standards (training provided).
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks aligned with KPIs and SLAs. (This list is not exhaustive and may vary as per contract requirements.)
What Will You Bring?
- Customer service experience.
- Interpersonal skills and ability to build positive relations.
- Ability to prioritize, multitask, and stay organized.
- Initiative and focus on positive outcomes.
- Self-motivated and proactive.
- Positive attitude towards colleagues and customers.
- Excellent problem-solving skills.
- Punctuality and reliability.
- Knowledge of Excel.
What Is on Offer?
- 3 on 3 off shift work (08:00 - 20:00).
- Full uniform and training.
- Development opportunities.
- Company pension.
- Employee discount scheme.
- Monthly free staff lunch.
- Free parking.
Interested? Apply now! A member of the APCOA recruitment team will contact you.
APCOA is committed to a fair workplace, welcoming diversity across age, race, gender, and career level. We offer a dynamic work environment with shared successes, challenging projects, and support for your growth. Join us to fulfill your potential and strive for excellence.
Customer Service Advisor- 3 On 3 Off employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- 3 On 3 Off
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding APCOA's commitment to customer service and diversity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare for situational questions that assess your customer service skills. Think of specific examples where you've successfully handled difficult situations or provided exceptional service, as these will showcase your experience effectively.
✨Tip Number 3
Practice your communication skills. Since this role requires excellent verbal and written communication, consider role-playing scenarios with a friend or family member to enhance your ability to articulate your thoughts clearly.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks. Be ready to share techniques you use to stay organised and prioritise your workload, as this is crucial for the fast-paced environment you'll be working in.
We think you need these skills to ace Customer Service Advisor- 3 On 3 Off
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Use keywords from the job description, such as 'communication skills', 'multitasking', and 'problem-solving' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in fast-paced environments and how you can contribute to the team at APCOA.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills and ability to build positive relationships. Discuss your organisational skills and how you manage multiple tasks effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Service Advisor.
How to prepare for a job interview at APCOA PARKING UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you handled challenging situations and maintained a positive attitude, as this will demonstrate your suitability for the fast-paced environment.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle customer enquiries and resolve issues effectively.
✨Emphasise Your Organisational Skills
Discuss your ability to multitask and stay organised, especially in high-pressure situations. You might want to provide examples of how you've successfully managed multiple tasks or priorities in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential customer scenarios you might face and how you would approach them, focusing on achieving positive outcomes.
