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- Tasks: Enforce parking policies and issue Penalty Charge Notices in Walsall.
- Company: Join a supportive team at APCOA, promoting fairness and excellence.
- Benefits: Enjoy 20 days leave, pension scheme, uniform, and training opportunities.
- Other info: Work outdoors in a dynamic environment with career growth potential.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Good English skills, customer service experience, and a full UK driving licence.
The predicted salary is between 29556 - 29556 £ per year.
The Role
Location: Walsall
Hours per week: 40 hours per week | 5 days out of 7, between 07:00 - 22:00 as per rota.
Salary: £29,556.80 per annum
Full Clean UK Manual Driving Licence Required
What will your duties be?
- Enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- Record, report and take appropriate action on any defects found in street furniture or any suspicious vehicles in accordance with local procedure.
- Represent the Company and the Council by promoting good public relations and providing advice and knowledge concerning parking related matters.
- Use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- Attend when needed judgment hearings to give endorsing material in connection with contested PCNs.
- Report all issues and PEN's issued to your supervisor at the end of each shift.
What will you bring?
- Good written and spoken English.
- Excellent customer service skills.
- A willingness to work outside in all weather conditions.
- A full UK driving licence.
In return for your hard work, we are offering:
- 20 days annual leave plus 8 bank holidays (pro rata).
- Pension scheme.
- Uniform provided.
- Training and development prospects.
- £29,556.80 per annum.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared, with challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
Civil Enforcement Officer - Walsall employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer - Walsall
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on APCOA and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, like customer service and communication, align with the role of a Civil Enforcement Officer.
✨Tip Number 3
Dress the part! Even though this role involves working outside, showing up to your interview looking smart and professional can make a great first impression. It shows you take the opportunity seriously!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Civil Enforcement Officer - Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Civil Enforcement Officer role. We want to see how your background aligns with enforcing parking policies and providing excellent customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your full UK driving licence!
Show Off Your Communication Skills: Since good written and spoken English is key for this position, make sure your application is clear and free of errors. We want to see your ability to communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with parking policies and the importance of enforcing them. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your customer service experience. Think of examples where you've handled difficult situations or provided excellent service. This will demonstrate your ability to represent the company positively.
✨Dress for Success
Even though the job requires a uniform, dressing smartly for the interview can make a great first impression. It shows that you respect the opportunity and are professional. Plus, it sets a positive tone for the conversation.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For example, how would you handle a confrontation with an angry driver? Practising your responses to these scenarios can help you feel more confident and articulate during the interview.