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For Companies At a Glance
- Tasks: Monitor activities at Luton Airport, ensuring safety and excellent customer service.
- Company: Join a dynamic team at Luton Airport, focused on providing top-notch service.
- Benefits: Enjoy a competitive hourly rate, employee discounts, training, and a pension.
- Why this job: Be part of a vibrant environment, making a real impact on passenger experience.
- Qualifications: Must have excellent communication skills, a UK driving licence, and health & safety knowledge.
- Other info: Work a flexible 4 on 4 off shift pattern with both early and late shifts.
The predicted salary is between 25000 - 30000 £ per year.
The Role
Central Terminal Area Officer – Luton Airport – Full time – 4 on 4 off shift pattern – Earlies and Lates – £13.39 Per Hour
Do you havea passion for providing outstanding service?
Do you have a desire to succeed in your role?
Do you have a valid UK Driving Licence?
If so, we are looking for someone like you, to join our team!
Central Terminal Area (CTA) Officers are a vital part of our team based at Luton Airport, Their main aim and objective is to report and monitor all activities that take place at the CTA, ensuring that the safety and customer service needs of all users are met.
These are 10 hour shifts 04:00 -14:00 and 14:00 – 23:59, 4 on 4 off, 2 earlies 2 lates
Main Responsibilities:
- Undertake daily health and safety inspections of the site, ensuring that CTA is always fit for purpose and safe. Report any concerns or defects are reported to the Operations Manager for immediate attention.
- Assist in the operation of the CTA to ensure the smooth flow of buses through the CTA including adhoc coaches and where incorrect use of allocated bays takes place report this to LLA.
- Ensure that when the traffic light system or gates are faulty, these faults are reported to LLA for resolution.
- Ensure Passenger queueing areas are managed by the individual operators both at the CTA and within the Onward Travel Centre.
- Day to day liaison with Bus Drivers and operators to ensure smooth operation of the bus CTA and bus service reliability.
- Assist the CTA to monitor that contractor activity is undertaken to specified standards and report on any areas of concern.
- Proactively provide passenger information upon request and deliver a high standard of passenger service.
- Ensure Digital Display Boards are showing the correct information and are in full working order.
- Endeavour to provide a high profile, visible presence to maintain operator and passenger confidence.
- Assist with enquiries and complaints in connection with the operation of CTA.
- Ensure information on public transport is on display and to agreed standards at the bus stands and inside the terminal at the onward travel centre.
- Manage the adhoc coach process to ensure the system of call forward is working effectively so as not to impact the operation of the CTA.
What we are looking for:
- Excellent communications skills.
- Ability to work positively with the general public and work under pressure
- Proven People Management
- IT competent
- Knowledge of public transport networks at an Airport environment.
- Health and Safety knowledge.
- A full UK driving license.
We\’ll ensure you\’re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:
What we’ll offer you:
- Hourly rate of £13.39
- Employee Discount
- Training and Development
- Pension
- Uniform
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also havea safety-first mind set, then please apply today. We\’d love to hear from you!
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Central Terminal Area Officer – Luton Airport – Full time – 4 on 4 off shift pattern – Earlies and L employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Terminal Area Officer – Luton Airport – Full time – 4 on 4 off shift pattern – Earlies and L
✨Tip Number 1
Familiarise yourself with Luton Airport's layout and operations. Understanding the flow of traffic and the key areas where you will be working can give you an edge during the interview, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your health and safety knowledge. Since the role involves daily inspections and ensuring safety standards, being able to discuss relevant regulations or past experiences related to health and safety can demonstrate your suitability for the position.
✨Tip Number 3
Prepare to showcase your communication skills. Think of examples from previous roles where you've successfully managed public interactions or resolved complaints, as this will highlight your ability to work positively with the general public under pressure.
✨Tip Number 4
Research the public transport networks operating at Luton Airport. Being knowledgeable about the services and how they integrate with the airport can help you stand out as a candidate who is ready to hit the ground running.
We think you need these skills to ace Central Terminal Area Officer – Luton Airport – Full time – 4 on 4 off shift pattern – Earlies and L
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Central Terminal Area Officer. Emphasise your communication skills, ability to work under pressure, and any previous experience in customer service or public transport.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing outstanding service and your desire to succeed in this role. Mention your valid UK Driving Licence and how your background makes you a suitable candidate for the position.
Highlight Relevant Skills: In your application, specifically mention your knowledge of health and safety protocols, IT competency, and familiarity with public transport networks, especially in an airport environment. This will demonstrate your readiness for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at APCOA PARKING UK
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing outstanding customer service. Share examples from your past experiences where you went above and beyond to assist customers, as this role heavily focuses on passenger satisfaction.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, prepare to discuss how you've effectively communicated with the public or team members in previous roles. Consider specific scenarios where your communication made a positive impact.
✨Highlight Your Health and Safety Knowledge
Familiarise yourself with health and safety regulations relevant to airport operations. Be ready to discuss any experience you have with safety inspections or protocols, as this will be crucial in ensuring the CTA is safe and fit for purpose.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and manage people. Think of situations where you successfully resolved conflicts or managed a busy environment, as these examples will showcase your capability to thrive in a fast-paced setting.