At a Glance
- Tasks: Lead and develop a team to ensure smooth operations across multiple train station car parks.
- Company: Join APCOA, a growing organisation that values its people and offers career progression.
- Benefits: Enjoy a salary up to £30,000, company vehicle, 25 days leave, and employee discounts.
- Other info: Flexible working hours with opportunities for training and development.
- Why this job: Make a real impact in operational leadership while ensuring customer satisfaction and safety.
- Qualifications: Experience in supervising teams, strong communication skills, and a full UK driving licence required.
The predicted salary is between 30000 - 30000 £ per year.
The Role
Operations Supervisor – Rail Parking
Benefits: Company vehicle, work-time train permit, 25 days’ annual leave plus 8 bank holidays, pension
Location: Luton Airport Parkway Station, Bedfordshire, covering up to 50 Train stations on the Thameslink / Great Northern network
Hours: 40hours per week, Flexibility for early, late and weekend working is required.
Job type: Full-time, permanent
Are you an experienced Supervisor or Team Leader ready for your next step into operational leadership in the parking industry?
We are looking for an Operations Supervisor to join our Rail Parking Operations team, helping to keep station car parks across the Thameslink / Great Northern network safe, well signed, fairly enforced and easy for rail passengers to use.
You will be a visible, hands-on leader.
You will support and develop a team of Civil Enforcement Officers, maintain high standards across your sites and work closely with the Operations / Area Manager to deliver safe, reliable and customer-focused services.
The role involves regular travel between sites, with a company vehicle and a work-time train permit provided.
If you have led field-based or multi-site teams in parking, civil enforcement, transport, facilities management or another customer-facing environment, and you enjoy solving problems and leading from the front, we would love to hear from you.
- What you’ll be doing
- Leading your team
- Lead, coach and develop Civil Enforcement Officers across your sites, setting clear expectations for standards and conduct.
- Manage performance, including 1-to-1s, performance reviews, absence management, return-to-work meetings and investigations, in line with company policy and HR guidance.
- Plan rotas, shifts, annual leave and contingency cover to maintain full contract coverage.
- Onboard and train new colleagues, and make sure mandatory training and competence requirements are kept up to date.
- Delivering the service
- Take ownership of day-to-day delivery, KPIs and operational standards across your defined sites.
- Carry out regular site visits and checks on signage, payment and parking equipment, cleanliness and site presentation, and follow up faults and actions until they are resolved.
- Monitor performance and operational information, identify issues and help implement improvements.
- Work with the Operations / Area Manager to resolve challenges, elevate risks promptly and improve performance.
- Enforcement, compliance and safety
- Make sure enforcement is carried out fairly and consistently, in line with company procedures, the BPA Code of Practice and, where applicable, the Single Code of Practice, including the quality of Parking Charge Notice (PCN) evidence and notes.
- Support the Area Manager with PCN appeals and escalated queries by providing accurate, evidence-based information.
- Promote safe working, including risk assessments, lone working and dealing with conflict, and make sure incidents and near misses are reported and followed up.
- Customers and reporting
- Handle customer enquiries and complaints professionally, identify root causes and recurring themes, and make sure customers have a positive experience.
- Maintain accurate records, reports and operational information, submitted on time using Excel and parking management systems.
- What we’re looking for
Essential
- Experience as a Supervisor, Team Leader or Assistant Manager, leading frontline or field-based teams.
- Experience motivating teams and managing performance, including absence and conduct matters.
- Good planning and organisational skills, with the ability to manage priorities across multiple sites.
- Strong communication skills, with the ability to build good relationships and stay calm and professional when dealing with conflict or difficult customer situations.
- Confidence using IT systems, including Microsoft Office, particularly Excel for rotas and reporting.
- A full UK manual driving licence, with a record that allows you to be insured on a company vehicle.
- Flexibility to travel between sites and to work early, late or weekend shifts when operationally required
Desirable: parking industry knowledge (a strong advantage)
- Experience in parking operations or civil enforcement, including managing Civil Enforcement Officers and PCN processes.
- Knowledge of the BPA Code of Practice and the Single Code of Practice.
- Familiarity with parking systems such as ANPR, pay-and-display, pay-by-phone, handheld devices and signage requirements.
- Experience in rail or transport operations, facilities management, customer service, or compliance and enforcement roles.
- A management or health and safety qualification (for example ILM, CMI or IOSH).
Why join us?
At APCOA, our people are at the heart of everything we do. We offer opportunities to develop, progress and build a rewarding career within a growing organisation.
- Salary of up to £30,000 per annum, depending on experience.
- Use of a company vehicle.
- Work-time train travel permit.
- 25 days’ annual leave plus 8 bank holidays.
- Competitive pension scheme.
- Employee benefits and discounts.
- Training and development opportunities.
- Progression into future operational leadership roles, such as Area Manager.
- A supportive and collaborative working environment.
Ready for your next challenge?
Appointment is subject to satisfactory pre-employment checks, including right to work, references and a driving licence check.
We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.
We believe our people are our greatest strength and provide opportunities for everyone to develop and succeed.
If you need any adjustments during the recruitment process, please let us know.
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Operations Supervisor Rail Parking in Luton employer: APCOA PARKING Group
APCOA is an exceptional employer that prioritises its people, offering a supportive and inclusive work environment at the Royal Berkshire Hospital. As a Team Leader, you'll not only lead a dedicated team but also benefit from comprehensive training, career progression opportunities, and the chance to make a meaningful impact in the healthcare sector. With a commitment to diversity and employee development, APCOA ensures that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor Rail Parking in Luton
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by APCOA PARKING Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor Rail Parking in Luton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at APCOA PARKING Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at APCOA PARKING Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into APCOA PARKING Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at APCOA PARKING Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at APCOA PARKING Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to APCOA PARKING Group.
