At a Glance
- Tasks: Assist with daily operations in the Network Service Department and provide top-notch customer service.
- Company: Join APC Overnight, a leading parcel company known for quality and customer satisfaction.
- Benefits: Full-time role with flexible hours, competitive pay, and opportunities for skill development.
- Other info: Entry-level position with potential for growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experience.
- Qualifications: Strong communication, organisational skills, and proficiency in Excel required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Title: Network Services Co-ordinator – (rota basis)
Location: APC Overnight is a nation-wide parcel company with depots throughout the UK. We pride ourselves on quality and outstanding levels of customer service.
Job Summary
The main objective is to assist with the day-to-day duties required in the Network Service Department.
Reports to
Responsible to: Network Service Manager/Team leader
Performance Standards
You will be expected to complete your duties in a professional manner and to a high standard.
Skills and requirements
- Exceptionally high standards of customer service & communication skills
- Strong organisational skills both written and verbal
- Excellent Excel skills
- The ability to analyse data and report findings
- The ability to multitask
- Professional telephone manner
- Natural ability to problem solve
- Ability to work on their own initiative and as part of a team
- Ability to work under pressure
- High levels of attention to detail
- Ability to achieve targets
- Experience of Word & Outlook
Key Responsibilities
- Compilation and distribution of spreadsheets
- Transfer calls to appropriate staff/departments
- Provide accurate and timely information to our customers
- Develop working relationships with depots by handling questions and concerns with speed and professionalism
- Advise member Depots on APC policies and procedures when required
- Follow up customer enquiries and progress chasing
- Identify and advise the Network Service team leader of trends in customer calls and data
- Prepare memos/emails to be sent out to the network
- Check incoming data files have been received from depots
- Collate and monitor service reports
- Respond to customers via social media platforms
- Other general network service duties as the position requires
This list is not exhaustive, and you may be required to perform additional duties.
Hours
37.5 hours per week – Saturdays also required on a rota basis
Other information
Flexibility will be required to cover holidays and sickness, absence, etc.
As this role develops you may be required to develop your skills further
APC Overnight is an Equal Opportunities Employer
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at APC Overnight. Get notified about new Network Coordinator jobs in Cannock, England, United Kingdom.
APC Overnight - Birmingham, Stoke-on-Trent, Wednesbury, West Midlands and surrounding areas may have related vacancies from time to time.
Network Services Co-ordinator (rota basis) in Cannock employer: APC Overnight
APC Overnight is an exceptional employer that values quality and outstanding customer service, providing a supportive work culture where employees can thrive. Located in Cannock, our team enjoys flexible working hours, opportunities for professional development, and a collaborative environment that encourages growth and innovation. Join us to be part of a dedicated team that prioritises employee well-being and fosters strong relationships within the network.
StudySmarter Expert Advice🤫
We think this is how you could land Network Services Co-ordinator (rota basis) in Cannock
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like APC Overnight.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by APC Overnight. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Network Services Co-ordinator (rota basis) in Cannock
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at APC Overnight, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at APC Overnight and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into APC Overnight. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at APC Overnight
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at APC Overnight.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to APC Overnight.
