At a Glance
- Tasks: Assist with daily operations in the Network Service Department and provide top-notch customer service.
- Company: Join APC Overnight, a leading parcel company known for quality and customer satisfaction.
- Benefits: Full-time role with flexible hours, competitive pay, and opportunities for skill development.
- Other info: Entry-level position with potential for growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experience.
- Qualifications: Strong communication, organisational skills, and proficiency in Excel required.
The predicted salary is between 30000 - 42000 € per year.
Overview
Job Title: Network Services Co-ordinator – (rota basis)
Location: APC Overnight is a nation-wide parcel company with depots throughout the UK. We pride ourselves on quality and outstanding levels of customer service.
Job Summary
The main objective is to assist with the day-to-day duties required in the Network Service Department.
Reports to
Responsible to: Network Service Manager/Team leader
Performance Standards
You will be expected to complete your duties in a professional manner and to a high standard.
Skills and requirements
- Exceptionally high standards of customer service & communication skills
- Strong organisational skills both written and verbal
- Excellent Excel skills
- The ability to analyse data and report findings
- The ability to multitask
- Professional telephone manner
- Natural ability to problem solve
- Ability to work on their own initiative and as part of a team
- Ability to work under pressure
- High levels of attention to detail
- Ability to achieve targets
- Experience of Word & Outlook
Key Responsibilities
- Compilation and distribution of spreadsheets
- Transfer calls to appropriate staff/departments
- Provide accurate and timely information to our customers
- Develop working relationships with depots by handling questions and concerns with speed and professionalism
- Advise member Depots on APC policies and procedures when required
- Follow up customer enquiries and progress chasing
- Identify and advise the Network Service team leader of trends in customer calls and data
- Prepare memos/emails to be sent out to the network
- Check incoming data files have been received from depots
- Collate and monitor service reports
- Respond to customers via social media platforms
- Other general network service duties as the position requires
This list is not exhaustive, and you may be required to perform additional duties.
Hours
37.5 hours per week – Saturdays also required on a rota basis
Other information
Flexibility will be required to cover holidays and sickness, absence, etc.
As this role develops you may be required to develop your skills further
APC Overnight is an Equal Opportunities Employer
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at APC Overnight. Get notified about new Network Coordinator jobs in Cannock, England, United Kingdom.
APC Overnight - Birmingham, Stoke-on-Trent, Wednesbury, West Midlands and surrounding areas may have related vacancies from time to time.
Network Services Co-ordinator (rota basis) in Cannock employer: APC Overnight
APC Overnight is an exceptional employer that values quality and outstanding customer service, providing a supportive work culture where employees can thrive. Located in Cannock, our team enjoys flexible working hours, opportunities for professional development, and a collaborative environment that encourages growth and innovation. Join us to be part of a dedicated team that prioritises employee well-being and fosters strong relationships within the network.
StudySmarter Expert Advice🤫
We think this is how you could land Network Services Co-ordinator (rota basis) in Cannock
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees at APC Overnight on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We can role-play with friends or use online resources to get comfortable with our responses.
✨Tip Number 3
Show off your Excel skills during the interview! Bring examples of how you've used data analysis in past roles. We want to demonstrate that we can handle the responsibilities of the Network Services Co-ordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Network Services Co-ordinator (rota basis) in Cannock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see your strong organisational skills and customer service experience shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Explain why you’re interested in the Network Services Co-ordinator role and how you can contribute to our team at APC Overnight.
Showcase Your Excel Skills:Since this role requires excellent Excel skills, consider including specific examples of how you've used Excel in previous roles. We love seeing data analysis and reporting in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at APC Overnight
✨Know Your Customer Service Skills
Since this role is all about providing exceptional customer service, make sure you can share specific examples of how you've handled customer queries or complaints in the past. Think about times when you went above and beyond to help someone out.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. Bring up any tools or methods you use to stay organised, especially if they relate to Excel or data management, as these are key for the role.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical scenarios during the interview. Think about common issues that might arise in a network services environment and how you would approach solving them. This shows you can think on your feet!
✨Familiarise Yourself with APC Policies
Research APC Overnight’s policies and procedures before the interview. Being knowledgeable about the company will not only impress the interviewers but also help you answer questions more confidently and accurately.
