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- Tasks: Support depots in achieving service excellence through compliance and performance management.
- Company: Join APC, the UK's largest independent parcel network, dedicated to service excellence.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and travel expenses covered.
- Why this job: Make a real impact in a fast-paced environment with opportunities for progression and recognition.
- Qualifications: Proactive individuals with operational management experience and strong people skills are ideal.
- Other info: Flexibility for regional travel is essential; experience with data analytics tools is a plus.
The predicted salary is between 42000 - 84000 £ per year.
4 days ago Be among the first 25 applicants We now have an opportunity for a talented individual to join our team as a Field Based Network Compliance Manager working at various locations around the UK. As the UK’s largest independent parcel network, The APC is committed to delivering service excellence. The Network Compliance team plays a crucial role in achieving this by working closely with APC depots and head office functions to enhance service standards and operational efficiency. About the Role We now have an opportunity for a talented individual to join our team as a Network Compliance Manager. In this role, you will be instrumental in supporting our programme to deliver service excellence, ensuring depots have the tools, knowledge, and best practices needed to drive continuous improvement. A key focus will be on developing and implementing KPI-driven strategies that enhance compliance, efficiency, and overall service performance. The main responsibilities of this role include: · Excellence Programme : Supporting depots in implementing and maintaining best practices to drive service excellence. · Content & Development : Creating, maintaining, and publishing key operational material in different formats for the online environment, ensuring depots have access to up-to-date reference material and guidance. · Compliance & Performance Management : Conducting depot visits and KPI analysis to identify areas for improvement, undertake root cause analysis, and implement corrective actions. · Network Development : Working with Depot Principals to drive service excellence and ensure APC policies, processes, and procedures are fully understood and embedded. · Collaboration & Best Practice Sharing : Identifying, developing, and sharing best practices across the network to support standardisation and continuous improvement. · Depot Support & Issue Resolution : Assisting in the resolution of disputes and supporting depot recovery operations when required. Who We’re Looking For This role requires a proactive individual with a strong operational mindset, excellent people management skills, and the ability to interpret and act on data insights. The ideal candidate will have experience in operational management, network compliance, or a similar role within the logistics or parcel delivery sector. You should be: Analytical – Able to interpret KPIs and identify trends to drive performance improvements. Organised & Detail-Oriented – Capable of managing multiple projects and ensuring compliance with APC standards. An Effective Communicator – Skilled in engaging and influencing stakeholders at all levels. Flexible & Field-Based – Willing to travel regionally and nationally to support depots as needed, this will include frequent overnight stays away during the week. Flexibility is essential and the successful candidate will also have excellent people management skills alongside strong administration, communication, planning and organising attributes. Previous industry experience is desirable, preferably within an operations environment, change management or continuous improvement background. The APC environment is fast-paced, and data driven, but you will be working within an environment where you can really make a difference, and where your results will be recognised. APC colleagues enjoy outstanding opportunities for progression, alongside a competitive salary, company car, benefits, and the support of a great team around you. Experience using platforms such as Monday.com for project or compliance tracking, and a working understanding of AI-based tools or data analytics platforms, would be highly advantageous Travel and accommodation expenses are covered by the business. Job Type: Full-time Location: Hybrid – Field Based Company car Company pension Private medical insurance Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Legal Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at APC Overnight by 2x Sign in to set job alerts for “Compliance Manager” roles. 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National Compliance Manager employer: APC Overnight
Contact Detail:
APC Overnight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Compliance Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the logistics and parcel delivery sector. Understanding these metrics will not only help you in interviews but also demonstrate your analytical skills and operational mindset.
✨Tip Number 2
Network with professionals in the logistics industry, especially those who have experience in compliance management. Engaging with them can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Showcase your flexibility and willingness to travel by highlighting any previous roles where you managed field-based responsibilities. This will reassure the hiring team that you're ready for the demands of the position.
✨Tip Number 4
Research the APC's current compliance practices and any recent changes in their operations. Being knowledgeable about their processes will allow you to discuss how you can contribute to their excellence programme during the interview.
We think you need these skills to ace National Compliance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management and compliance. Use keywords from the job description, such as 'KPI-driven strategies' and 'service excellence', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and compliance. Mention specific examples of how you've driven performance improvements in previous roles, and explain why you're excited about the opportunity at APC.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've successfully interpreted data to make informed decisions. Highlight any experience with data analytics platforms or tools like Monday.com.
Demonstrate Communication Skills: Effective communication is key for this position. Provide examples of how you've engaged with stakeholders at various levels, and discuss any experience you have in training or mentoring others in compliance best practices.
How to prepare for a job interview at APC Overnight
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the responsibilities and expectations of the National Compliance Manager role. Familiarise yourself with the Excellence Programme and how it impacts service standards.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with KPIs and data analysis. Highlight specific examples where you've used data insights to drive performance improvements in previous roles.
✨Demonstrate Effective Communication
As an effective communicator, you’ll need to engage with various stakeholders. Prepare to share examples of how you've influenced others and resolved disputes in past positions.
✨Emphasise Flexibility and Adaptability
Since the role requires frequent travel and adaptability, be ready to discuss your experiences in fast-paced environments. Share how you manage multiple projects while maintaining compliance with standards.
