At a Glance
- Tasks: Lead the strategy and performance of our nationwide delivery systems.
- Company: Join a dynamic logistics company focused on innovation and growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Exciting role with excellent career advancement potential.
- Why this job: Make a real impact in transforming business systems for a leading delivery network.
- Qualifications: Proven experience in IT leadership and managing complex systems.
We are seeking a highly experienced Head of Business Systems to lead the strategy, delivery, and performance of the platforms that underpin our nationwide next-day delivery network. This is a critical leadership role responsible for a complex, hybrid systems landscape, spanning SaaS platforms and internally developed applications. You will ensure our systems are integrated, scalable, resilient, and aligned with both operational demands and long-term strategic goals. Leading business systems, development teams, and business intelligence capabilities, you will enable real-time operations across order management, routing, sortation, and customer experience—ensuring our technology continues to support growth, innovation, and operational excellence.
Key Responsibilities
- Define and deliver the business systems architecture and roadmap aligned to company strategy
- Lead the evolution of core platforms including order management, routing, optimisation, tracking, billing, and customer-facing systems
- Identify opportunities to enhance, replace, or integrate systems to improve performance, efficiency, and security
- Lead large-scale transformation and system implementation initiatives
- Oversee prioritisation and delivery of major system changes across internal and third-party teams
- Ensure delivery of scalable, high-quality solutions that support rapidly changing operational needs
- Act as the escalation point for major incidents impacting operations or customers
- Own system performance including SLAs, monitoring, incident management, and continual improvement
- Own the business systems budget, including cost optimisation and investment planning
- Manage strategic relationships with third-party vendors, SaaS providers, and system integrators
- Lead vendor selection, contract management, and performance governance
- Define and own the data strategy, including governance, quality, and architecture
- Lead business intelligence capabilities to enable insight-driven decision making
- Ensure data is trusted, consistent, and accessible across the organisation
Stakeholder Engagement
- Act as the key interface between IT and senior operational, commercial, and executive stakeholders
- Ensure business requirements are clearly understood, prioritised, and delivered
- Provide structured updates on roadmaps, delivery progress, risks, and performance
Governance, Security & Resilience
- Ensure systems are secure, compliant, and resilient
- Lead business continuity and disaster recovery planning across critical systems
- Drive effective change management, adoption, and benefits realisation
What You’ll Bring
- Significant experience in a senior IT leadership role focused on business systems or enterprise applications
- Proven experience in transport, logistics, parcel delivery, or supply chain environments
- Strong track record managing outsourced platforms and third-party delivery partners
- Experience leading internal teams delivering integrated, scalable technology solutions
- Deep understanding of systems integration, APIs, and complex application ecosystems
- Experience building and leading business intelligence and data functions
- Demonstrated success delivering large-scale transformation programmes
- Excellent stakeholder engagement and executive communication skills
- Enterprise platforms such as ERP, CRM, or logistics systems (TMS, WMS)
- Knowledge of cyber security, data protection, and secure-by-design principles
- Familiarity with tools such as Jira, Confluence, and Git-based systems
- Exposure to cloud platforms (Microsoft Azure, AWS) and core infrastructure concepts
Head of Business Systems in Cannock employer: APC Overnight
Apc Overnight is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for the Strategic Head of Business Systems & Data Architecture. With a strong focus on employee growth and development, we offer comprehensive training programs and opportunities to lead cutting-edge projects that enhance our nationwide delivery network. Our inclusive culture fosters teamwork and creativity, making it a rewarding place to build a meaningful career in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Systems in Cannock
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like APC Overnight!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Head of Business Systems in Cannock
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at APC Overnight, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at APC Overnight
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with APC Overnight’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
