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- Tasks: Coordinate service operations and manage customer orders from start to finish.
- Company: Join a leading engineering firm with a focus on innovation and teamwork.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be at the heart of customer satisfaction and operational excellence in engineering.
- Qualifications: Degree in Industrial Engineering or Business Management with relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Work closely with the Country Business Manager and service managers on forecasting, revenue and ongoing customer business related activities.
- End-to-End order fulfillment from opportunity to quote to customer purchase order up to delivery and cash collection escalations.
- Sales orders backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
- Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance.
- Customer payment coordination, tracking to ensure timely collection.
- Work closely with the service engineers, manage service call fulfillment and re-ordering from HQ.
- Manage customer returns of faulty parts to HQ for repair (RMA).
- Responsible for regular documentation preparations for business with legal.
- Work closely with the HQ Global Service Business Operations teams for monthly/quarterly revenue closing, customer forecast and communicate risks.
- Other tasks assigned by business service managers.
Requirements:
- BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent.
- +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
- Strong Excel skills – must be proficient in Excel (including formulas, functions, pivot etc.).
- ERP/Oracle systems – a plus.
- ERP Priority - an advantage.
SERIVCE COORDINATOR - ENGINEERING employer: APBA TG HUMAN RESOURCE PTE. LTD.
Contact Detail:
APBA TG HUMAN RESOURCE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERIVCE COORDINATOR - ENGINEERING
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and manufacturing sectors. Let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its operations, especially their service management processes. Be ready to discuss how your experience aligns with their needs, particularly in demand planning and customer service. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you a leg up in the hiring process. So, what are you waiting for? Get your application in!
We think you need these skills to ace SERIVCE COORDINATOR - ENGINEERING
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in industrial engineering, customer service, and any relevant ERP systems you've worked with. We want to see how you fit into our team!
Showcase Your Excel Skills: Since strong Excel skills are a must, don’t shy away from mentioning specific functions or projects where you’ve used Excel effectively. We love seeing candidates who can demonstrate their analytical abilities through real examples.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for easy reading and make sure to clearly outline your responsibilities in previous roles. We appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at APBA TG HUMAN RESOURCE PTE. LTD.
✨Know Your Numbers
Since the role involves a lot of forecasting and revenue tracking, brush up on your Excel skills. Be ready to discuss how you've used Excel in past roles, especially with formulas and pivot tables. It’s a great way to show you’re not just familiar with the tools but can leverage them effectively.
✨Understand the Order Fulfilment Process
Familiarise yourself with the end-to-end order fulfilment process. Be prepared to explain how you’ve managed customer orders in the past, including any challenges you faced and how you overcame them. This will demonstrate your practical experience and problem-solving skills.
✨Communicate Clearly
This role requires close collaboration with various teams, so practice articulating your thoughts clearly. Think about examples where you successfully coordinated with different departments or managed customer expectations. Good communication can set you apart from other candidates.
✨Show Your Customer Focus
Highlight your experience in customer service and how you’ve ensured timely collections and managed customer relationships. Prepare specific examples that showcase your ability to handle customer inquiries and resolve issues efficiently. This will underline your commitment to customer satisfaction.