Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls and provide top-notch customer service.
- Company: Join a government partner agency making a difference in the community.
- Benefits: 3-month contract with potential extension and valuable experience.
- Why this job: Perfect for those looking to kickstart their career in customer service.
- Qualifications: GCE O-Level qualification; call centre experience is a plus.
- Other info: Great opportunity to enhance your skills and make an impact.
The predicted salary is between 500 - 1500 £ per month.
A government partner agency is seeking a Customer Service Officer to join their team in Penarth, United Kingdom. This role involves handling inbound calls, providing accurate information, and ensuring customer satisfaction.
Ideal candidates should possess a minimum GCE O-Level qualification and preferably have experience in a call centre environment. The position is on a 3-month contract, extendable up to 1 year, providing an excellent opportunity to contribute to customer service operations.
Toa Payoh: Customer Service Officer (Call Centre) - 3-Month Contract in Penarth employer: APBA TG HUMAN RESOURCE PTE. LTD.
Contact Detail:
APBA TG HUMAN RESOURCE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toa Payoh: Customer Service Officer (Call Centre) - 3-Month Contract in Penarth
✨Tip Number 1
Make sure you know the ins and outs of the role. Research the agency and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your phone skills! Since this is a call centre role, it’s crucial to sound confident and friendly over the phone. Try mock calls with friends or family to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the agency values in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and stand out from the crowd. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Toa Payoh: Customer Service Officer (Call Centre) - 3-Month Contract in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in a call centre before. We want to see how your skills match the role, so don’t be shy about showcasing your customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves handling inbound calls, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at APBA TG HUMAN RESOURCE PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with the key tasks like handling inbound calls and providing accurate information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this position involves a lot of interaction with customers, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you effectively resolved customer issues or provided excellent service. This will give the interviewer confidence in your ability to handle calls professionally.
✨Prepare for Common Scenarios
Think about common scenarios you might face in a call centre environment, such as dealing with difficult customers or managing high call volumes. Practise your responses to these situations so you can showcase your problem-solving skills and ability to stay calm under pressure during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
