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For Companies At a Glance
- Tasks: Assist customers with enquiries and resolve issues through inbound calls.
- Company: Join a government agency's customer service team in Toa Payoh.
- Benefits: 3-month contract with potential extension and valuable experience.
- Why this job: Make a difference by providing excellent service and support to the community.
- Qualifications: GCE O-Level required; customer service experience preferred.
- Other info: Only open to Singaporeans; shortlisted candidates will be notified.
The predicted salary is between 500 - 1500 £ per month.
3-Month Contract | Extendable up to 1 Year
We are partnering with a government agency to hire Customer Service Officer to support their customer service operations.
Work Location: Toa Payoh
Responsibilities:
- Handle inbound calls to assist customers with enquiries, requests, and complaints.
- Provide accurate information on products, services, and policies.
- Record and update customer interactions in the system for tracking and follow-up.
- Resolve issues promptly or escalate them to the relevant department when necessary.
- Maintain professionalism and deliver excellent service to ensure customer satisfaction.
Requirements:
- Minimum GCE O-Level qualification.
- Preferably with customer service experience in a call centre environment.
- Only open to Singaporeans.
We regret that only shortlisted candidates will be notified.
Customer Service Officer (Call Centre) - JL in Penarth employer: APBA TG HUMAN RESOURCE PTE. LTD.
Contact Detail:
APBA TG HUMAN RESOURCE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Call Centre) - JL in Penarth
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and any recent news. This will help us tailor our conversation during the interview and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you’d handle them. This will boost our confidence and help us articulate our thoughts clearly when it counts.
✨Tip Number 3
When we get that interview, remember to showcase our communication skills. Be clear, concise, and friendly. Since this role is all about assisting customers, let’s demonstrate our ability to connect and resolve issues effectively.
✨Tip Number 4
Finally, don’t forget to follow up after the interview! A simple thank-you email can go a long way. It shows our appreciation and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the position!
We think you need these skills to ace Customer Service Officer (Call Centre) - JL in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your call centre experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Officer role. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves handling calls, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at APBA TG HUMAN RESOURCE PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Officer. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves handling calls, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions. Good communication is key in customer service!
✨Prepare for Common Questions
Anticipate questions like 'How would you handle an angry customer?' or 'Can you give an example of excellent customer service?' Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you've resolved issues or improved customer satisfaction. Highlight specific examples that demonstrate your ability to think on your feet and escalate when necessary, as this is crucial for the role.
