At a Glance
- Tasks: Manage enquiries, coordinate events, and support administrative operations in a government setting.
- Company: Join a dynamic team in the public sector making a real difference.
- Benefits: Gain hands-on experience, develop skills, and work on national-level events.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of meaningful work that supports professional registration and public service.
- Qualifications: Bachelor's degree, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Looking for a meaningful role where your work supports professional registration processes and national-level ceremonial events? My client is seeking a Customer Experience Officer to support enquiries management, event coordination, and administrative operations related to professional pledge ceremonies and stakeholder communications. This role offers exposure to high-volume communication handling, event planning, and regulatory support functions in a structured public sector environment.
What You Will Be Doing
- Enquiries and Mailbox Management
- Triage and manage 8 official mailboxes via a Feedback Management System
- Respond to enquiries from professionals and members of the public
- Handle queries related to registration, ceremonies, and general information in a timely and professional manner
- Pledge Ceremony Support (Multiple Events)
- Respond to email enquiries related to ceremonies
- Draft formal invitations for professionals and VIP guests
- Support administrative and logistical preparation for events
- Assist in sourcing and coordinating vendors
- Provide on-site support during event days, if required
- Prepare personalised certificates for attendees
- Update attendance records in the registration system after events
- Publications and Communications Support
- Review draft circulars, notices, and publications
- Support dissemination of official communications to stakeholders
- Administrative Support
- Assist in procurement documentation for event management and design services
- Support corporate administrative tasks such as e-greeting cards
- Perform other duties as assigned by supervisor
Requirements
- Bachelor's Degree in any discipline.
- Strong written and verbal communication skills
- High attention to detail and good organisational skills
- Able to manage multiple inboxes and deadlines effectively
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Able to work independently and as part of a team in a fast-paced environment
- Prior administrative or events experience is an advantage
Why Join Us
- Exposure to national-level events and professional regulatory processes
- Hands-on experience in communications, coordination, and event management
- Opportunity to develop strong administrative and stakeholder engagement skills
- Meaningful work supporting public service functions
Only shortlisted candidates will be notified.
Customer Experience Specialist (Government) - JL in Penarth employer: APBA TG HUMAN RESOURCE PTE. LTD.
Join a dynamic team in the heart of Singapore's public sector, where your role as a Customer Experience Specialist will not only enhance your administrative and event management skills but also contribute to meaningful national-level ceremonies. With a strong focus on professional development and a collaborative work culture, this position offers you the chance to engage with diverse stakeholders while making a tangible impact in the community. Enjoy the benefits of structured support, exposure to high-profile events, and the opportunity to grow within a supportive environment dedicated to public service.
Contact Details:
APBA TG HUMAN RESOURCE PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist (Government) - JL in Penarth
✨Tip Number 1
Network like a pro! Reach out to people in the government sector or those who have experience in customer experience roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and event management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple tasks or events in the past. This will demonstrate your ability to handle the high-volume communication and event coordination required for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Specialist (Government) - JL in Penarth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your relevant experience in handling enquiries, event coordination, and administrative tasks to show us you’re the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your strong written skills in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! Share examples of how you've managed deadlines and organised events or projects in the past. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at APBA TG HUMAN RESOURCE PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Specialist. Familiarise yourself with the specific tasks like enquiries management and event coordination. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves high-volume communication, be prepared to discuss your experience in handling queries and managing correspondence. Bring examples of how you've effectively communicated in previous roles, especially in a fast-paced environment.
✨Prepare for Event Management Questions
Given the focus on pledge ceremonies and event support, think about your past experiences with event planning. Be ready to share specific instances where you coordinated events or managed logistics, highlighting your attention to detail and organisational skills.
✨Demonstrate Teamwork and Independence
This position requires both independent work and collaboration. Prepare to discuss how you balance these aspects in your previous roles. Share examples that illustrate your ability to thrive in a team while also being self-sufficient when needed.
