ICT SERVICE MANAGER

ICT SERVICE MANAGER

Full-Time 50000 - 65000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Manage testing for card products and ensure seamless customer experiences.
  • Company: Join a leading financial services firm with a focus on innovation.
  • Benefits: Attractive salary, health perks, flexible working options, and growth opportunities.
  • Other info: Dynamic team environment with potential for career advancement.
  • Why this job: Be at the forefront of card technology and make a difference in customer satisfaction.
  • Qualifications: Experience in card issuing and strong testing skills required.

The predicted salary is between 50000 - 65000 £ per year.

Key Responsibilities

  • Execute functional, performance, system integration, and user acceptance testing for card products and related systems.
  • Validate all stages of the customer and card lifecycle, including card issuance, transaction types, fraud checks, chargebacks, statements, rewards, and account closure.
  • Conduct detailed testing around ISO8583 messaging and related transaction flows.
  • Perform certification testing with major schemes (VISA, Mastercard, AMEX).
  • Handle customer defect triage, resolution, and communication.
  • Collaborate with development, business, and QA teams to align on test scope and defect management.
  • Manage and execute test cases using tools like JIRA and Confluence.
  • Utilize SQL/PL SQL for backend validations and data-driven testing.
  • Workwith simulators and tools such as VISA/Mastercard/AMEX simulators, Soap UI/RESTAPI, and Unix environments.
  • Contribute to reporting and documentation for internal stakeholders and clients.
  • Support clientonboarding, training, and go-live readiness as needed.

Skills

  • Deepdomain knowledge in Card Issuing (VISA, MCI, AMEX)
  • Strongunderstanding of customer boarding, card lifecycle, fees, collections, fraudmanagement, rewards, and reporting
  • Hands-on experience with ISO8583transactions, multi-currency, DCC, and account structures
  • Cards Personalization including CHIP Tags, Track data, PIN management, andauthorization flows
  • Familiarity with Credit, Debit, and Prepaid card products
  • Proven experience with certification testingfor VISA/MCI/AMEX
  • Experience in SQL, PL SQL, JIRA, Confluence, Soap UI/REST API, Unix
  • Strong communication, customer interaction, and defect management skills.

Regret to inform you that only shortlisted candidates will be notified.

  • EA License: 14C7275
  • #J-18808-Ljbffr

ICT SERVICE MANAGER employer: APBA TG HUMAN RESOURCE PTE. LTD.

As an Automation Engineer at our company, you will thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong commitment to employee development, and opportunities for growth within the pharmaceutical sector, all while adhering to GMP standards. Our supportive culture encourages teamwork and continuous learning, making it an excellent place for professionals seeking meaningful and rewarding careers.

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Contact Details:

APBA TG HUMAN RESOURCE PTE. LTD. Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land ICT SERVICE MANAGER

Tap into Campus Networks

If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.

Get Certified

Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.

Connect on Professional Platforms

Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.

Apply Directly and Be Proactive

Don’t shy away from reaching out directly to firms like APBA TG HUMAN RESOURCE PTE. LTD.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.

We think you need these skills to ace ICT SERVICE MANAGER

Functional Testing
Performance Testing
System Integration Testing
User Acceptance Testing
ISO8583 Messaging
Certification Testing
Defect Triage

Some tips for your application 🫡

Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.

Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to APBA TG HUMAN RESOURCE PTE. LTD..

Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.

Research and Reflect:Before hitting that 'apply' button on APBA TG HUMAN RESOURCE PTE. LTD.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!

How to prepare for a job interview at APBA TG HUMAN RESOURCE PTE. LTD.

Brush Up on Financial Analysis Skills

Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with APBA TG HUMAN RESOURCE PTE. LTD..

Prepare for Case Studies

Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.

Show Your Passion for Finance

Since this is a full-time position, employers at APBA TG HUMAN RESOURCE PTE. LTD. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.

Network with Industry Professionals

Before your interview, reach out to current or former APBA TG HUMAN RESOURCE PTE. LTD. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.