At a Glance
- Tasks: Manage enquiries, coordinate events, and support administrative operations in a government setting.
- Company: Join a dynamic team in the public sector focused on meaningful community impact.
- Benefits: Gain hands-on experience with national events and professional processes.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a difference while developing valuable skills in communication and event management.
- Qualifications: Bachelor's degree, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Looking for a meaningful role where your work supports professional registration processes and national-level ceremonial events? My client is seeking a Customer Experience Officer to support enquiries management, event coordination, and administrative operations related to professional pledge ceremonies and stakeholder communications. This role offers exposure to high-volume communication handling, event planning, and regulatory support functions in a structured public sector environment.
What You Will Be Doing
- Enquiries and Mailbox Management
- Triage and manage 8 official mailboxes via a Feedback Management System
- Respond to enquiries from professionals and members of the public
- Handle queries related to registration, ceremonies, and general information in a timely and professional manner
- Pledge Ceremony Support (Multiple Events)
- Respond to email enquiries related to ceremonies
- Draft formal invitations for professionals and VIP guests
- Support administrative and logistical preparation for events
- Assist in sourcing and coordinating vendors
- Provide on-site support during event days, if required
- Prepare personalised certificates for attendees
- Update attendance records in the registration system after events
- Publications and Communications Support
- Review draft circulars, notices, and publications
- Support dissemination of official communications to stakeholders
- Administrative Support
- Assist in procurement documentation for event management and design services
- Support corporate administrative tasks such as e-greeting cards
- Perform other duties as assigned by supervisor
Requirements
- Bachelors Degree in any discipline.
- Strong written and verbal communication skills
- High attention to detail and good organisational skills
- Able to manage multiple inboxes and deadlines effectively
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Able to work independently and as part of a team in a fast-paced environment
- Prior administrative or events experience is an advantage
Why Join Us
- Exposure to national-level events and professional regulatory processes
- Hands-on experience in communications, coordination, and event management
- Opportunity to develop strong administrative and stakeholder engagement skills
- Meaningful work supporting public service functions
Only shortlisted candidates will be notified.
Customer Experience Specialist (Government) - JL employer: APBA TG HUMAN RESOURCE PTE. LTD.
Join a dynamic team in the heart of Singapore's public sector, where your role as a Customer Experience Specialist will not only enhance your administrative and event management skills but also contribute to meaningful national-level ceremonies. With a strong focus on professional development, our supportive work culture encourages collaboration and offers exposure to high-profile events, making it an excellent opportunity for those looking to make a difference in the community.
Contact Details:
APBA TG HUMAN RESOURCE PTE. LTD. Recruitment Team
