At a Glance
- Tasks: Lead and support a team to enhance mental health services and improve lives.
- Company: Join a multi-award-winning non-profit with a mission to transform society.
- Benefits: Enjoy generous leave, wellness perks, and a supportive workplace culture.
- Other info: Be part of a dynamic team that values learning and innovation.
- Why this job: Make a real difference in the lives of disadvantaged individuals every day.
- Qualifications: 5+ years in mental health support and strong leadership skills required.
Our Mission Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.
About the Team With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values.
Role Overview This is an exciting opportunity for an experienced Support Services Manager to deputise for the Support Services Leader who heads the Support Services Department. This is a full-time role, 37.5 hours/week, on a fixed-term basis for one year, with the opportunity to become permanent following the initial term.
Key Requirements
- Undergraduate degree or vocational qualification in health and social care or a related discipline.
- At least 5 years’ experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
- Excellent knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
- Understanding of the role of statutory agencies involved in mental health.
- Knowledge of equality, diversity, safeguarding, quality assurance and compliance.
- Excellent knowledge of support planning and risk assessing client needs.
- At least 5 years’ experience working with individuals experiencing mental ill-health, substance misuse, complex needs or social exclusion.
- Understanding of housing-related support services and tenancy sustainment.
- Strong computer skills and digital dexterity.
- Experience in using Customer Relationship Management systems and databases.
- Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
- Self-motivated and able to use own initiative to find solutions.
- Ability to work under pressure to tight deadlines.
- Ability to prioritise a varied workload.
- Warm and friendly demeanour with a positive and open-minded attitude.
- Thirst for knowledge, strive for excellence, and a humble posture of learning.
- A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.
Employee Benefits You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
- Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer. We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise. Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.
Support Services Manager in Sydenham employer: Apax
Apax is an exceptional employer that prioritises a positive and supportive workplace culture, as evidenced by our recognition as a certified Great Place to Work. We offer a range of employee benefits including generous leave policies, wellness programmes, and opportunities for professional growth, all while working collaboratively to make a meaningful impact in the lives of disadvantaged individuals. Join us in our mission to enhance lives and advance society, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Manager in Sydenham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Apax.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Apax.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Apax.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Apax. Apply directly through us to stand out!
We think you need these skills to ace Support Services Manager in Sydenham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Apax. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Support Services Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Apax
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Apax. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
