At a Glance
- Tasks: Lead and enhance our digital systems to improve lives and services.
- Company: Join a multi-award-winning non-profit with a mission to transform society.
- Benefits: Enjoy up to 28 days leave, wellness perks, and a supportive workplace.
- Other info: Be part of a friendly team that values authenticity and personal integrity.
- Why this job: Make a real impact in mental health services while growing your career.
- Qualifications: 5 years of experience in digital operations and strong SaaS management skills.
The predicted salary is between 40000 - 50000 £ per year.
Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.
About The Team
With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values.
Role Overview
This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax’s digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax’s portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.
Key Requirements (5 Years’ Experience)
- Undergraduate degree or equivalent in a related discipline.
- 2 years’ relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.
- Managing digital systems, SaaS platforms, or business systems within an operational environment.
- Experience coordinating a helpdesk, service desk, or digital support function.
- Experience coordinating onboarding/offboarding and user administration.
- Delivering staff support, guidance, or training.
- Strong digital literacy across Microsoft 365 and cloud-based systems.
- Experience working with suppliers or Managed Service Providers.
- Ability to manage multiple priorities, systems, and operational activities simultaneously.
- Strong attention to detail and ability to maintain accurate operational records.
- Comfortable working in a fast-paced operational environment.
Desirable
- Microsoft 365 certifications.
- ITIL Foundation certification.
- Salesforce Administrator certification.
- Asana or project management platform experience.
- Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management.
- Exposure to Power Automate or workflow automation tools.
- Experience within supported housing, social care, healthcare, charity, or other regulated sectors.
- Experience with Salesforce.
- Experience with Asana or ticketing/project management platforms.
- Familiarity with Microsoft Intune or Entra ID.
- Experience with SaaS governance or workflow automation.
- Experience with Power Automate or similar automation tools.
- Knowledge of GDPR and digital governance principles.
- Experience creating knowledge bases, SOPs, or digital training resources.
- Exposure to digital transformation or systems improvement projects.
Employee Benefits
You will be joining a friendly, kind and joyful company culture whilst working as part of a next‑generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
- Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer. We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise. Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.
Digital Systems & ICT Manager in London employer: Apax
Apax is an exceptional employer that prioritises a positive and supportive workplace culture, as evidenced by our recognition as a Great Place to Work. We offer a range of benefits including generous leave policies, comprehensive health and wellness programmes, and extensive learning and development opportunities, all aimed at fostering employee growth and satisfaction. Joining our team means being part of a mission-driven organisation that values collaboration and innovation, making a meaningful impact on the lives of disadvantaged individuals in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems & ICT Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Apax values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Apax might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Apax!
✨Direct Apply to Apax
Let's not forget to apply directly through the Apax website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Systems & ICT Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Apax.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Apax. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Apax
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
