At a Glance
- Tasks: Support residents in developing life skills for independent living.
- Company: Join a multi-award-winning non-profit dedicated to transforming lives.
- Benefits: Enjoy up to 28 days leave, wellness perks, and a supportive culture.
- Other info: Be part of a friendly team in a dynamic, digitalised environment.
- Why this job: Make a real difference in the lives of disadvantaged individuals.
- Qualifications: Level 2 in Health and Social Care and experience in mental health services.
The predicted salary is between 30000 - 40000 £ per year.
Our Mission
Apax is a multi-award-winning, values-driven, non-profit social enterprise.
Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage.
We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.
About the Team
With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape.
We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation.
As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace.
It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values.
For more information about who we are please visit careers. apax. org. uk and apax. org. uk.
Role Overview
This is an exciting opportunity for an experienced Duty Officer/Receptionist to be responsible for delivering a person‑centred, supportive service that will engage and empower our residents to develop domestic, social and life skills that will prepare and enable them to live independently.
This is a full‑time role, 37.5 hours/week between 8:30am - 5pm, Monday to Friday.
- Key Requirements
- Level 2 or above in Health and Social Care.
- Experience working within mental health services.
- Experience working within a supportive mental health service.
- Good knowledge of mental health diagnoses and dual diagnosis.
- Strong computer skills and digital dexterity.
- Excellent telephone manner and grasp of the English language.
- Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
- Self‑motivated and able to use own initiative to find solutions.
- Ability to work under pressure to tight deadlines.
- Ability to prioritise a varied workload.
- Warm and friendly demeanour with a positive and open‑minded attitude.
- Thirst for knowledge, strive for excellence, and a humble posture of learning.
- A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.
- Employee Benefits
You will be joining a friendly, kind and joyful company culture whilst working as part of a next‑generation digitalised company.
Full details of the Employee Benefits will be provided during the interviewing process.
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well‑being days, sick pay scheme, team building activities.
- Other benefits: complimentary breakfast and refreshments, free parking, and well‑being activities.
Our approach to recruitment is competency and values‑based, whereby applicants should be able to demonstrate the organisation's values and principles.
We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength.
We are an equal opportunities employer.
We value authenticity, originality, and personal integrity in all applications.
Submissions must reflect your own experience, skills, and communication abilities.
The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise.
Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.
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Duty Officer (Receptionist) - Mental Health Supported Living in London employer: Apax Support Ltd
Apax is an exceptional employer that prioritises a positive and supportive workplace culture, making it a certified Great Place to Work. With a strong commitment to employee growth through various learning and development opportunities, alongside generous benefits such as up to 28 days of annual leave and wellness programmes, Apax empowers its team to make a meaningful impact in the lives of disadvantaged individuals within the mental health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Officer (Receptionist) - Mental Health Supported Living in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Apax Support Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Apax Support Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Apax Support Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Apax Support Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Duty Officer (Receptionist) - Mental Health Supported Living in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Apax Support Ltd:Before hitting send, make sure to tailor your application specifically to Apax Support Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Apax Support Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
