At a Glance
- Tasks: Manage and improve digital systems and SaaS platforms for a dynamic organisation.
- Company: Join a forward-thinking company focused on digital innovation and collaboration.
- Benefits: Enjoy health perks, generous leave, and professional development opportunities.
- Other info: Fast-paced environment with excellent career growth and team-building activities.
- Why this job: Make a real impact in digital transformation while growing your career.
- Qualifications: 5 years of experience in digital operations and strong digital literacy required.
The predicted salary is between 50000 - 60000 £ per year.
This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax’s digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax’s portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.
Key Requirements (5 years’ experience)
- Undergraduate degree or equivalent in a related discipline.
- 2 years’ relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.
- Managing digital systems, SaaS platforms, or business systems within an operational environment.
- Experience coordinating a helpdesk, service desk, or digital support function.
- Experience coordinating onboarding/offboarding and user administration.
- Delivering staff support, guidance, or training.
- Strong digital literacy across Microsoft 365 and cloud-based systems.
- Experience working with suppliers or Managed Service Providers.
- Ability to manage multiple priorities, systems, and operational activities simultaneously.
- Strong attention to detail and ability to maintain accurate operational records.
- Comfortable working in a fast-paced operational environment.
Desirable
- Microsoft 365 certifications.
- ITIL Foundation certification.
- Salesforce Administrator certification.
- Asana or project management platform experience.
- Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management.
- Exposure to Power Automate or workflow automation tools.
- Experience within supported housing, social care, healthcare, charity, or other regulated sectors.
- Experience with Salesforce.
- Experience with Asana or ticketing/project management platforms.
- Familiarity with Microsoft Intune or Entra ID.
- Experience with SaaS governance or workflow automation.
- Experience with Power Automate or similar automation tools.
- Knowledge of GDPR and digital governance principles.
- Experience creating knowledge bases, SOPs, or digital training resources.
- Exposure to digital transformation or systems improvement projects.
Employee Benefits
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
- Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
We are an equal opportunities employer.
Digital Systems & ICT Manager in London employer: Apax Support Ltd
Apax is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal workplace for a Digital Systems & ICT Manager. With a robust benefits package including generous leave, wellness initiatives, and extensive learning opportunities, employees are supported in both their personal and professional lives. The collaborative work culture fosters innovation and continuous improvement, ensuring that team members thrive in a dynamic environment while contributing to meaningful digital transformation projects.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems & ICT Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital systems and ICT space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in managing SaaS platforms and digital systems. This is a great way to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital operations and SaaS management. Think about specific examples from your experience that highlight your problem-solving skills and ability to manage multiple priorities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Digital Systems & ICT Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Systems & ICT Manager role. Highlight your relevant experience in managing SaaS platforms and digital systems, and don’t forget to showcase your skills in coordinating helpdesk functions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the key requirements and show us your passion for digital transformation.
Showcase Your Digital Skills:We want to see your digital literacy in action! Be sure to mention your experience with Microsoft 365, cloud-based systems, and any relevant certifications. This will help us understand your technical capabilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Apax Support Ltd
✨Know Your Digital Systems
Make sure you brush up on your knowledge of digital systems and SaaS platforms. Be ready to discuss your experience managing these systems, as well as any specific tools you've used like Microsoft 365 or Salesforce. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Helpdesk Experience
Since the role involves overseeing a helpdesk function, be prepared to share examples of how you've coordinated support functions in the past. Talk about your approach to onboarding/offboarding and how you’ve delivered staff training. This will demonstrate your ability to manage operational activities effectively.
✨Highlight Your Project Management Skills
If you have experience with project management platforms like Asana, make sure to mention it! Discuss how you’ve managed multiple priorities and projects simultaneously. This will illustrate your organisational skills and ability to thrive in a fast-paced environment.
✨Understand Digital Governance
Familiarise yourself with GDPR and digital governance principles, as these are crucial for the role. Be ready to discuss any relevant experience you have in creating SOPs or knowledge bases. This will show that you understand the importance of compliance and best practices in digital operations.
