At a Glance
- Tasks: Manage and improve digital systems and SaaS platforms for a dynamic organisation.
- Company: Join a forward-thinking company focused on digital transformation and innovation.
- Benefits: Enjoy healthcare perks, generous leave, and professional development opportunities.
- Other info: Fast-paced environment with excellent support for personal and professional growth.
- Why this job: Make a real impact in digital operations while growing your career.
- Qualifications: 5 years of experience in digital systems and strong organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
Role Overview
This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax’s digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax’s portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.
Key Requirements
- 5 years’ experience
- Undergraduate degree or equivalent in a related discipline.
- 2 years’ relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.
- Managing digital systems, SaaS platforms, or business systems within an operational environment.
- Experience coordinating a helpdesk, service desk, or digital support function.
- Experience coordinating onboarding/offboarding and user administration.
- Delivering staff support, guidance, or training.
- Strong digital literacy across Microsoft 365 and cloud-based systems.
- Experience working with suppliers or Managed Service Providers.
- Ability to manage multiple priorities, systems, and operational activities simultaneously.
- Strong attention to detail and ability to maintain accurate operational records.
- Comfortable working in a fast-paced operational environment.
Desirable
- Microsoft 365 certifications.
- ITIL Foundation certification.
- Salesforce Administrator certification.
- Asana or project management platform experience.
- Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management.
- Exposure to Power Automate or workflow automation tools.
- Experience within supported housing, social care, healthcare, charity, or other regulated sectors.
- Experience with Salesforce.
- Experience with Asana or ticketing/project management platforms.
- Familiarity with Microsoft Intune or Entra ID.
- Experience with SaaS governance or workflow automation.
- Knowledge of GDPR and digital governance principles.
- Experience creating knowledge bases, SOPs, or digital training resources.
- Exposure to digital transformation or systems improvement projects.
Employee Benefits
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
- Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
We are an equal opportunities employer.
Digital Systems Manager employer: Apax Support Ltd
Apax is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including health cash plans, generous leave policies, and extensive learning opportunities. With a vibrant work culture that fosters collaboration and innovation, employees are empowered to drive digital transformation within the organisation while enjoying a supportive environment that values work-life balance. Located in a dynamic sector, Apax provides a unique opportunity for individuals passionate about digital systems to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Apax Support Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Apax Support Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Apax Support Ltd!
✨Direct Apply to Apax Support Ltd
Let's not forget to apply directly through the Apax Support Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Systems Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Apax Support Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Apax Support Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Apax Support Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
