At a Glance
- Tasks: Manage and improve digital systems and SaaS platforms for a leading organisation.
- Company: Join a forward-thinking company focused on digital innovation and support.
- Benefits: Enjoy health perks, generous leave, and professional development opportunities.
- Other info: Dynamic work environment with excellent support for personal and professional growth.
- Why this job: Make a real impact in digital transformation while growing your career.
- Qualifications: 5 years of experience in digital operations and strong SaaS management skills.
The predicted salary is between 50000 - 60000 £ per year.
Role Overview
This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax’s digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax’s portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.
Key Requirements
- 5 years’ experience
- Undergraduate degree or equivalent in a related discipline.
- 2 years’ relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.
- Managing digital systems, SaaS platforms, or business systems within an operational environment.
- Experience coordinating a helpdesk, service desk, or digital support function.
- Experience coordinating onboarding/offboarding and user administration.
- Delivering staff support, guidance, or training.
- Strong digital literacy across Microsoft 365 and cloud-based systems.
- Experience working with suppliers or Managed Service Providers.
- Ability to manage multiple priorities, systems, and operational activities simultaneously.
- Strong attention to detail and ability to maintain accurate operational records.
- Comfortable working in a fast-paced operational environment.
Desirable
- Microsoft 365 certifications.
- ITIL Foundation certification.
- Salesforce Administrator certification.
- Asana or project management platform experience.
- Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management.
- Exposure to Power Automate or workflow automation tools.
- Experience within supported housing, social care, healthcare, charity, or other regulated sectors.
- Experience with Salesforce.
- Experience with Asana or ticketing/project management platforms.
- Familiarity with Microsoft Intune or Entra ID.
- Experience with SaaS governance or workflow automation.
- Knowledge of GDPR and digital governance principles.
- Experience creating knowledge bases, SOPs, or digital training resources.
- Exposure to digital transformation or systems improvement projects.
Employee Benefits
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
- Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
We are an equal opportunities employer.
Digital Systems & ICT Manager employer: Apax Support Ltd
Apax is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including health cash plans, generous leave policies, and extensive learning opportunities. With a vibrant work culture that fosters collaboration and innovation, employees are empowered to drive digital transformation within the organisation while enjoying a supportive environment in a fast-paced operational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems & ICT Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital systems and ICT space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in digital operations and SaaS management. This is a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for interviews by researching the company’s digital ecosystem. Understand their SaaS platforms and think about how you can contribute to their digital transformation. Tailor your responses to highlight your relevant experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Digital Systems & ICT Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Systems & ICT Manager role. Highlight your relevant experience in managing SaaS platforms and digital systems, and don’t forget to showcase your strong digital literacy across Microsoft 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the key requirements, like your experience coordinating helpdesk functions or delivering staff support.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve a process or enhance user satisfaction? Quantify your successes to make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Apax Support Ltd
✨Know Your Digital Systems
Make sure you brush up on your knowledge of digital systems and SaaS platforms. Be ready to discuss your experience managing these systems, as well as any specific tools you've used like Microsoft 365 or Salesforce. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Helpdesk Experience
Since the role involves overseeing a helpdesk function, be prepared to share examples of how you've coordinated support services in the past. Highlight any challenges you faced and how you resolved them, as this demonstrates your problem-solving skills and ability to manage multiple priorities.
✨Demonstrate Your Training Skills
Training staff is a key part of this role, so think of instances where you've delivered guidance or training. Discuss your approach to onboarding and offboarding users, and how you ensure everyone is comfortable with the systems they need to use. This shows you can effectively communicate and support your team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Prepare by thinking through potential challenges related to digital governance or system improvements, and how you would tackle them. This will demonstrate your critical thinking and adaptability.
