Inspection Services Coordinator in Cheshire, Warrington

Role:

• Coordination/planning of up to 100 field inspectors across Europe.
• Coordination of Inspection activities for subsea oil & gas components such as Christmas Trees, cranes, valves, SCM, seals, skids, manifolds, pipeline etc.
• Processing of new applications and providing guidance to new and existing clients, ensuring compliance with internal policies, rules and local legislation.
• Ensuring compliance with applicable specifications, standards and regulations.
• Review quality assurance requests and develop inspection requirements, consistent with the relevant quality assurance standards, and cost estimates.
• Appoint suitably qualified internal inspectors or third party inspection service providers and lead the project inspection kick-off meetings.
• Maintain a database of qualified third party inspection service providers and their geographical location, proactively working with contractor companies to ensure adequate coverage for anticipated assignments.
• Assist in the quality assurance process assessment, reviewing work for compliance with the relevant quality assurance and controls standards.
• Prepare and issue quotations to global clients.

Key Accountabilities:

• Consolidate information provided by clients and understand fully inspection requirements.
• Develop and maintain long-term relationships with accounts.
• Ensure clients receive requested products and services in a timely fashion.
• Work with management to predict trends and track client account metrics.
• Coordinate projects within client relationships, working to carry out client goals while meeting company goals.
• Identify opportunities to grow business with existing clients.
• Collaborate with sales team to reach prospective clients.
• Service multiple clients concurrently, often meeting deadlines.
• Keep records of client transactions.
• Ensure timeliness and attention to detail of all requests from the client relating to supporting documentation.
• Ensure compliance of QMS and support continuous improvement.
• Control the accurate inputting of data entry into internal systems.
• Maintain a high standard of administration and record keeping ensuring smooth processing of all applications.
• Ensure all new clients are inducted into the Oracle system in adherence to ABSG guidelines.
• Ensure clients experience is of the highest customer excellence standards to achieve client retention and grow the business and relationship with the client.
• Ensure all sales/registration leads are passed using the appropriate channels.
• Escalate claims and complaints received from clients into internal ETQ Global Quality Management System.
• Work effectively with other ABSG global offices to solve any problems related to application processing and provide follow-up to the point of resolution.
• Have a full understanding of global inspection processes and procedures and solid understanding of all Country Instructions.
• Detect training needs within New/Current Applications team to be addressed with Supervisor.
• Perform any other appropriate functions assigned by the Inspection Services management.
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and act in accordance with ABSG’s UK Equality & Diversity Policy.
• Adopt safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.

Skills & Knowledge:

• Decisive, Assertive, Results and Customer Oriented.
• Ability to Manage Multiple Projects.
• Negotiation / Communication Skills.
• Excellent communication skills.
• Fluent in English.

Desirable Experience:

• Experience with inspection services.
• Experience with coordination services.
• Technical knowledge within the manufacturing environment.
• Working within subsea oil & gas industry.

Further Info:

• Role will be full time 37hrs / 5 days per week.
• Role will be based in Birchwood, Warrington, UK.