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For Companies At a Glance
- Tasks: Welcome guests, maintain cleanliness, and ensure safety overnight.
- Company: Join the team at Lartington Hall, a premier hospitality venue.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Perfect for those who love hospitality and want to make guests feel at home.
- Qualifications: Experience in hospitality is a plus; a friendly attitude is essential.
- Other info: Ideal for night owls looking for a rewarding role.
We are seeking a dedicated and enthusiastic Night Porter/Manager to join our team at Lartington Hall. The ideal candidate will play a crucial role in ensuring a welcoming and safe environment for our guests, providing exceptional service while maintaining the cleanliness and organisation of the premises. This position is perfect for individuals who thrive in a hospitality setting and possess strong communication skills.
Responsibilities
- Greet guests warmly upon arrival.
- Maintain cleanliness and organisation of public areas, including lobbies, hallways, and restrooms.
- Assist with the setup and breakdown of weddings held on-site.
- Set up breakfast for the next morning.
- Respond promptly to guest requests and inquiries, ensuring a high level of guest satisfaction.
- Monitor the condition of facilities and report any maintenance issues to management.
- Uphold company standards for safety and cleanliness at all times.
- Be responsible for the safety and security of our venue and its guests overnight.
Skills
- Strong background in hospitality or guest services is preferred.
- Familiarity with hotel operations is beneficial but not essential.
- A friendly demeanour with a genuine desire to assist others.
- Ability to work collaboratively within a team environment while also being self-motivated.
Night Manager employer: Apartment group
Contact Detail:
Apartment group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with Lartington Hall and its services. Understanding the venue's unique offerings and atmosphere will help you engage with guests more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Sharing specific examples of how you've gone above and beyond for guests can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your ability to handle unexpected situations. As a Night Manager, you'll need to think on your feet, so be ready to share instances where you've successfully resolved issues or maintained calm under pressure.
✨Tip Number 4
Showcase your teamwork skills by discussing how you've collaborated with others in previous roles. Emphasising your ability to work well with colleagues will demonstrate that you're a good fit for the team at Lartington Hall.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or guest services. Emphasise any roles where you've had direct guest interaction, as well as your ability to maintain cleanliness and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Night Manager position at Lartington Hall. Mention specific skills that align with the job description, such as your strong communication skills and ability to work in a team.
Highlight Relevant Experience: In your application, be sure to include examples of past experiences where you provided exceptional service or handled guest inquiries. This will demonstrate your capability to meet the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a hospitality role.
How to prepare for a job interview at Apartment group
✨Show Your Hospitality Skills
Make sure to highlight your experience in hospitality or guest services during the interview. Share specific examples of how you've provided exceptional service in previous roles, as this will demonstrate your suitability for the Night Manager position.
✨Demonstrate Teamwork and Independence
Discuss instances where you've successfully worked as part of a team, as well as times when you've taken initiative on your own. This role requires both collaboration and self-motivation, so showcasing your ability in both areas will be beneficial.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest inquiries. Prepare for scenarios related to guest complaints or emergencies, and think about how you would respond to ensure guest satisfaction and safety.
✨Emphasise Cleanliness and Safety Awareness
Since maintaining cleanliness and safety is crucial for this role, be ready to discuss your understanding of these standards. You might want to mention any relevant experience you have in ensuring a safe and clean environment for guests.
