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- Tasks: Lead the team and ensure guests have a memorable experience from check-in to departure.
- Company: Join Adagio Aparthotels, part of the Accor Family, where your story matters.
- Benefits: Enjoy employee discounts, learning programs, and opportunities for growth worldwide.
- Why this job: Make a difference in hospitality while working in a friendly, inclusive environment.
- Qualifications: Service-focused personality required; experience with Front Office PMS is a plus.
- Other info: Occasional night shifts may be needed to cover for team members.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
“Why work for Adagio Aparthotels?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Adagio part of Accor Family, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit />Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
First impressions are everything! As a Reception Duty Manger, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Centrally located in Liverpool City Centre 126 Unit Aparthotel
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Green Key
What you will be doing:
Take Responsibility for the running of the Aparthotel whilst on shift.
Help Lead the team.
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-selling
Multi- Skilled and able to help with Breakfast, Occasional Night shifts Required to cover sickness and holidays
Qualifications
Service focused personality is essential
Additional Information
Experience is an asset
Prior experience working with Front Office PMS or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
Super friendly and welcoming and inclusive team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
AMRT1_UKCT
Duty Manager employer: Aparthotel Adagio Liverpool City Centre
Contact Detail:
Aparthotel Adagio Liverpool City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the local area and attractions in Liverpool. As a Duty Manager, you'll be expected to provide guests with recommendations and insights about the city, so having this knowledge will help you stand out.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team or during networking events. Being personable and approachable is key in the hospitality industry, especially for a role that involves direct guest interaction.
✨Tip Number 3
Highlight any experience you have with Front Office PMS or similar systems in conversations or interviews. This technical knowledge can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Emphasize your ability to work in a team and lead by example. As a Duty Manager, you'll need to inspire and guide your colleagues, so sharing examples of your leadership experiences can make a strong impression.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Adagio Aparthotels and Accor's values. Highlight how your personality aligns with their commitment to diversity, inclusion, and exceptional guest service in your application.
Tailor Your CV: Customize your CV to emphasize your service-focused personality and any relevant experience in hospitality or front office management. Include specific examples of how you've enhanced guest experiences in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention your willingness to take initiative and provide personalized experiences for guests, as these are key aspects of the role.
Highlight Language Skills: If you speak additional languages, make sure to mention them in your application. This can set you apart from other candidates and demonstrate your ability to connect with a diverse range of guests.
How to prepare for a job interview at Aparthotel Adagio Liverpool City Centre
✨Show Your Service-Focused Personality
As a Duty Manager, your service-oriented attitude is crucial. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing exceptional service.
✨Highlight Your Leadership Skills
Since you'll be leading the team during your shift, it's important to showcase your leadership experience. Discuss situations where you've successfully managed a team or resolved conflicts, emphasizing your ability to motivate and support others.
✨Demonstrate Initiative and Personalization
The job requires taking initiative to enhance guest experiences. Prepare to discuss specific instances where you personalized a guest's stay or identified opportunities to improve their experience, showing that you can think on your feet.
✨Familiarize Yourself with Front Office Systems
Experience with Front Office PMS is an asset. If you have prior knowledge of such systems, be ready to talk about it. If not, express your willingness to learn quickly and adapt to new technologies, which is essential in the hospitality industry.
