Lead Product Manager - ML/Chat

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo: Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being. Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We’re hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

You’ll be a key member of our Machine Learning and Chat pillar that is responsible for Cleo’s ability to have meaningful and delightful conversations with our users. As a Lead Product Manager, you'll work closely with a cross-functional squad of engineers, designers, data scientists, analysts, and writers on an area focused around building our understanding of user data.

Outcomes:

• Increase our understanding of users’ financial data and goals in order to have meaningful conversations.
• Enhance the precision in identifying and categorising users’ income, bills, expenses, savings, and debts.
• Provide a more detailed insight into a user's complete financial landscape, enabling us to more effectively guide them.

You should apply if you:

• Have 5+ years of experience in a product role involving data science/machine learning; experience in personalisation/recommendations is a plus.
• Enjoy being hands-on with a cross-functional team of analysts, designers, data scientists, and engineers.
• Are able to say “no” more than you say “yes” to keep the squads focused on the most impactful priorities, but also able to communicate clearly with stakeholders and get alignment.
• Work collaboratively with your product squad and involve them in strategy and decision-making.
• Bring creativity into how we approach financial products.
• Bring energy and drive to ensure your product is successful.

We aim to move as fast as possible. Usually, 2-3 weeks is enough time for us all to get to know each other.

Step 1: Call with a member of our Talent Team to find out more about your experience and why you want to work at Cleo.

Step 2: 45-60 minutes interview with our Product Director for Chat.

Step 3: Live product task interview, to be presented to one or two of the Product team.

Step 4: 45 minutes each with two cross-functional peers from Engineering, Design, Data Science or Analytics.

What do you get for all your hard work?

• A competitive compensation package (base + equity).
• This role is level PM3 or PM4.
• A clear progression plan.
• Flexibility: We treat you as humans first, employees second.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work.
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo).
• 6% employer-matched pension in the UK.
• Company-wide performance reviews every 8 months.
• Private Medical Insurance via Vitality, dental cover, and life assurance.
• Enhanced parental leave.
• 1 month paid sabbatical after 4 years at Cleo.
• Regular socials and activities, online and in-person.
• Online mental health support via Spill.

The Cleo app is no longer downloadable in the UK. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact.