At a Glance
- Tasks: Lead technical projects, mentor team members, and engage with clients to deliver excellence.
- Company: Join a growing MSP business with a supportive and innovative culture.
- Benefits: Competitive salary, training opportunities, and a chance to shape the future of tech delivery.
- Other info: Fast-paced environment with excellent career growth potential.
- Why this job: Make a real impact in a newly created role and influence technical standards.
- Qualifications: Strong experience in Apple environments and proven leadership skills.
The predicted salary is between 60000 - 80000 € per year.
We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training.
Responsibilities:
- Provide technical leadership, senior escalation support and mentor team members
- Meet SLA targets, identify any patterns, issues and support the team to maintain service levels
- Conduct regular client visits and build strong client relationships
- Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented
- Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations
- Contribute technical expertise to pre-sales conversations, evaluate new products and technologies
- Drive IT service excellence aligned with ITIL principles
Skills:
- Strong experience working with an Apple business with deep knowledge of MAC
- Proven experience working in an MSP environment
- Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure)
- Ability to use AI tools, such as Claude on a daily basis
- Apple/Jamf Certified ideally
- Experience managing IT services within an ITIL framework
- Outstanding troubleshooting, problem solving and technical leadership skills
- Strong knowledge of windows desktop and windows server environments
- Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask)
- Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients
If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP.
Due to the number of applications, we will only respond to candidates who match the required skills and experience.
Technical Lead employer: Apache Associates
Join a dynamic and innovative MSP where your expertise as a Technical Lead will not only shape the future of technical delivery but also foster a collaborative and supportive work culture. With a strong emphasis on employee growth, you will have access to excellent training opportunities and the chance to mentor a talented team while building meaningful client relationships. Located in a vibrant area, this role offers the unique advantage of being part of a forward-thinking business that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on a Technical Lead role that’s not even advertised yet!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about MDM, Jamf, or any other relevant tech. This is your moment to shine and demonstrate why you’re the perfect fit for the role.
✨Tip Number 3
Prepare for those interviews! Research the company’s projects and think about how your experience aligns with their needs. Be ready to discuss how you can lead technical delivery and mentor team members effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your technical leadership, MSP experience, and any relevant certifications like Apple/Jamf. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with client engagement and mentoring, as these are key for us.
Showcase Your Technical Skills:In your application, be sure to highlight your technical expertise, especially with Apple products and MDM solutions. We’re looking for someone who can lead projects and provide senior escalation support, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Apache Associates
✨Know Your Tech Inside Out
As a Technical Lead, you’ll need to demonstrate your deep knowledge of Apple systems and MDM tools. Brush up on your experience with Jamf, Addigy, and other relevant technologies. Be ready to discuss specific projects where you’ve applied this expertise.
✨Showcase Your Leadership Skills
This role requires strong technical leadership and mentoring abilities. Prepare examples of how you've led teams or projects in the past. Highlight your approach to problem-solving and how you’ve supported team members in achieving their goals.
✨Build Client Relationships
Since client engagement is key, think about times when you’ve successfully built relationships with clients. Be prepared to share how you’ve handled client visits and maintained service levels, as well as any strategies you’ve used to ensure client satisfaction.
✨Prepare for Technical Presentations
You’ll likely need to contribute to proposals and technical presentations. Practice explaining complex technical concepts in simple terms, as you may need to communicate with both technical and non-technical clients. Bring along any documentation samples that showcase your clear writing skills.
