At a Glance
- Tasks: Lead technical projects, mentor team members, and build strong client relationships.
- Company: Dynamic MSP business with a focus on innovation and support.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent training and career development opportunities.
- Why this job: Shape the future of technical delivery and make a real impact in a growing team.
- Qualifications: Strong experience in Apple environments and proven leadership skills.
The predicted salary is between 60000 - 70000 £ per year.
We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training.
Responsibilities:
- Provide technical leadership, senior escalation support and mentor team members
- Meet SLA targets, identify any patterns, issues and support the team to maintain service levels
- Conduct regular client visits and build strong client relationships
- Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented
- Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations
- Contribute technical expertise to pre-sales conversations, evaluate new products and technologies
- Drive IT service excellence aligned with ITIL principles
Skills:
- Strong experience working with an Apple business with deep knowledge of MAC
- Proven experience working in an MSP environment
- Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure)
- Ability to use AI tools, such as Claude on a daily basis
- Apple/Jamf Certified ideally
- Experience managing IT services within an ITIL framework
- Outstanding troubleshooting, problem solving and technical leadership skills
- Strong knowledge of windows desktop and windows server environments
- Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask)
- Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients
If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP.
Due to the number of applications, we will only respond to candidates who match the required skills and experience.
Technical Lead employer: Apache Associates
Apache Associates is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong emphasis on employee growth, you will have the opportunity to mentor others while enhancing your own skills in a supportive environment. The company values technical excellence and client relationships, making it a rewarding place for those looking to make a meaningful impact in the MSP sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might be looking for a Technical Lead just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is your chance to demonstrate your technical leadership and problem-solving abilities in a way that stands out.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical leadership and client engagement. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are ready to make an impact!
We think you need these skills to ace Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your technical leadership and mentoring experience, as well as your familiarity with Apple environments and MSP settings.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've led projects or mentored team members, and how you can contribute to our client's success.
Showcase Your Technical Skills:Don’t forget to mention your expertise with MDM tools and ITIL principles. We want to see how your technical knowledge aligns with the requirements of the role, so be clear and concise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Apache Associates
✨Know Your Tech Inside Out
As a Technical Lead, you’ll need to showcase your deep knowledge of Apple systems and MDM tools. Brush up on your experience with Jamf, Addigy, and other relevant technologies. Be ready to discuss specific projects where you’ve applied this expertise.
✨Demonstrate Leadership Skills
Prepare examples that highlight your ability to mentor team members and lead projects. Think about times when you’ve resolved conflicts or guided a team through challenges. This will show your potential employer that you can handle the responsibilities of a senior role.
✨Client Engagement is Key
Since building strong client relationships is crucial, be prepared to discuss how you’ve successfully engaged with clients in the past. Share stories that illustrate your communication skills and how you’ve contributed to client satisfaction.
✨Showcase Your Problem-Solving Skills
Technical roles often involve troubleshooting. Prepare to discuss specific problems you’ve solved, particularly in an MSP environment. Highlight your approach to identifying issues and implementing solutions, as this will demonstrate your critical thinking abilities.
